Add Tags to Contacts without overwrite [Bigin]

[meetab]

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I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hello, I noticed that the “Add Tags to Contacts” action in the Bigin integration uses the “over_write=true” mode.
This means that every time we add a tag, the existing ones are deleted.
Is there a way to choose the mode or, alternatively, use the default mode, which is “over_write=false”?

Below is the API call as per the Zoho API documentation:

• https://www.zohoapis.eu/bigin/v2/Contacts/actions/add_tags?over_write=true

Thank you in advance

Lorenzo

 

[ArshilAhmad]

Hi @meetab,

Please allow us some time to look into this concern. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[meetab]

Thank you!

 

[ArshilAhmad]

Our team is currently working on updating the Zoho Bigin action step as per your requirement. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[Preeti Paryani]

Hello @meetab,

This issue has been fixed. Our team has added a field named Overwrite Existing Tags where you can select whether you want to replace the existing tags or want to add another tag along wuth the existing ones.

 

[meetab]

Fantastic, it works perfectly! Thank you for the quick implementation.

Lorenzo

 

[ArshilAhmad]

Thank you for the update. We're glad we were able to help.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[meetab]

Thanks again for the implementation!

Could the option (Replace | Add) be replicated for editing custom fields?

Currently, if you enter a value in a custom field with multiple options, the existing options are overwritten.

Ideally, it would be possible to have a specific node for editing custom fields.


Thank you!
Lorenzo

 

[Preeti Paryani]

Hi @meetab,

Thanks for reaching out. Could you please share the workflow URL where you are facing this issue, so we can review it and assist you accordingly?

 

[meetab]

Sure. Here:

• https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTZjMDYzNjA0MzI1MjZlNTUzYzUxMzMi_pc

 

[Preeti Paryani]

Hi @meetab,

Thank you for sharing your request. We have escalated it to our team to check the feasibility. As soon as we have any updates, we will get back to you.

 

[meetab]

Hello, any news? Thank you.

 

[Preeti Paryani]

Hi @meetab,

Currently, we have not received any updates from our team. However, we have followed up with them, and once we receive any information from their end, we will get back to you promptly.