My work flow is giving error. @Preeti

[1441 Fitness]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzMDA0MzE1MjZmNTUzMzUxM2Ii_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hello 1441 Fitness, This email is to notify you that for the workflow "CLONE - [Create Shopify orders into Zoho as new Sales Order]" , a recent task was not executed due to following error -​ Task History ID: IjU3NjUwNTZhMDYzNDA0MzU1MjZiNTUzMjUxMzE1MTYyNTQzNTBmMzgi_pc Step Name: Zoho Books > Create Contact Connection Name: Zoho Books #2 Task Error Detail: { "code": 3062, "message": "The customer \"Abhay Chadha\" already exists. Please specify a different name." }

 

[1441 Fitness]

Can anyone help me connect with @preeti because last time she was the one discussed and resolved.

 

[Hrishabh.pabbly]

Hello @1441 Fitness ,

Upon reviewing your workflow “CLONE - [Create Shopify orders into Zoho as new Sales Order]”, we noticed that the error you’re facing is related to an invalid customer name.

When we tried re-executing the workflow, the error message appeared as —
“The customer ‘Abhay Chadha’ already exists. Please specify a different name.”

To verify this behavior and ensure the workflow is functioning correctly, we suggest you create a test order in your Shopify store using the customer name “Pabbly Test”, and then let us know the result.

We’ve also temporarily turned off the auto re-execution of the workflow to capture the error message accurately during troubleshooting.
Once you’ve tested it, please share the outcome so we can proceed with further assistance.