User initiated conversation not showing in Inbox

[hartamas]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

60173692288

Email Address

[email protected]

Why user initiated conversation not showing in Inbox?

 

[Preeti Paryani]

Hello @hartamas,

It appears that your connection method is set to manual token. Please refer to the attached tutorial and ensure that the setup on developer.facebook.com is completed correctly.

 

[hartamas]

Thanks, now I am able to see the received message from user.
But, another issue: why the message sent to the user is not showing in Inbox?

 

[Preeti Paryani]

Hello @hartamas,

Thanks for reaching out to us. If you have sent the message to the user via mobile, those messages wouldn't be visible under Pabbly Chatflow chat.