Retry payment

[masonbowstead]

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

I need Pabbly connect working ASAP but I think my payment failed, I changed payment method as it was expired - but no way to manually retry or anything? Please help

 

[ArshilAhmad]

Hi @masonbowstead,

Are you looking to purchase a monthly plan or a yearly plan? You can purchase a plan through this page. You can scroll down to the FAQs section to purchase the monthly plan.

https://www.pabbly.com/connect/?currency=usd

 

[masonbowstead]

I already have a plan, payment didnt go through

 

[Preeti Paryani]

Hello @masonbowstead,

It appears that you already have an ongoing conversation with our team over email regarding this concern (Ticket ID: #19600).

Upon checking, your invoice for the month of November was not generated, which is why the payment attempt failed. Additionally, please note that if a subscription is already active and was initially purchased using a specific payment method, it is not possible to switch to a different payment method for that same subscription.

If you wish to use a new payment method, you will need to create a new subscription with the updated payment details. We recommend proceeding with a new subscription so that you can use your preferred payment method without further issues.

If you need any assistance during the process, please feel free to update the email thread, and our team will guide you accordingly.