Automations not working after payment issue

[ways81]

Hello,

My credit card expired and the payment failed. I updated the card details and now the payment was successful. However all the tasks/automations which are still active are not working/running.

What should I do?

thanks

 

[ArshilAhmad]

Hi @ways81,

Based on your task history, your workflows appear to be working now.

 

[ways81]

Hello,
No all the workflow are working. For example the one called "NEW - Send MP tickets (Trigger Woo)", "NEW - Send Train tickets (Trigger Woo)" , " NEW - Send Aguas Bus tickets (Trigger Woo)" are not working since the payment failed and have not been working after payment was successful. why? Help!

 

[Preeti Paryani]

Hello @ways81

The workflows you are referring to, are descriptive webhook-based triggers the responses sent by such applications are not in our control. However, please try to recapture a response by clicking on the Re-Capture Webhook Response button and add a few test and see if the workflow gets triggered.