mdabusufian
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- I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.
Hi everyone,
I’m facing a critical issue with Pabbly Connect and wanted to check if anyone here has experienced the same problem.
What happened:
No tasks are executing at all
Task credits are not being consumed
Workflows that were working perfectly before are now completely idle
This issue started only after the payment gap and renewal.
There are no workflow errors, and nothing was changed from my side.
My entire business automation depends on Pabbly Connect, and it has been down for 3 days now. I’ve already raised a support ticket (Ticket #28879) but haven’t received a response yet.
Questions to the community:
Thanks in advance
I’m facing a critical issue with Pabbly Connect and wanted to check if anyone here has experienced the same problem.
What happened:
- I was on the $19 / 10,000 tasks monthly plan
- Auto-payment failed on the due date due to insufficient balance
- I completed the due payment the next day
- Subscription now shows active
- 10,000 task credits are visible
- All workflows are ON and unchanged
No tasks are executing at all Task credits are not being consumed Workflows that were working perfectly before are now completely idleThis issue started only after the payment gap and renewal.
There are no workflow errors, and nothing was changed from my side.
My entire business automation depends on Pabbly Connect, and it has been down for 3 days now. I’ve already raised a support ticket (Ticket #28879) but haven’t received a response yet.
Questions to the community:
- Has anyone faced a similar issue after late payment or subscription renewal?
- Did it turn out to be a billing sync / account state issue?
- How was it resolved — manual reset by support, re-sync, or something else?
- Is there any faster way to get this escalated?
Thanks in advance
