Replied Autoresponder not sending Payment Received email - Part 2

[JSJSMB Norman]

Hello Everyone,

JSJ for Distance Practice

Signup: 06-2026 WEB JSJ for Distance Practice - Jill Pasquinelli

forms.pabbly.com

Autoresponder Settings

https://forms.pabbly.com/email_setting/email_customize/HgSl-722619362

I have a form that is set with 3 Autoresponder emails:
- email user when form is submitted
- email admin when someone submitted the form
- email admin when payment is received

The form successfully sends out the "submitted" emails, but does not send out the "Payment is Received" email.
This only happens when forms go to a PayPal "Complete Purchase" page (see this post).


The class instructor forwarded this email from PayPal:
===

To: Jill Pasquinelli
Subject: PayPal Instant Payment Notification Warning

Hello, Jill Pasquinelli
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:


https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684114&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684096&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685407&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684340&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684488&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685539&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13686518&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684030&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684006&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684082&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13683983&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685954&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684103&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685517&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685247&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13686260&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684045&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684364&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684469&ukey=489529 https://hooks.zapier.com/hooks/catch/10057143/bw1a2u7/ https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685353&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13686298&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684417&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684043&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684204&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685597&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13685472&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13686279&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684188&ukey=489529 https://forms.pabbly.com/success/tr...tify&fkey=722619362&ekey=13684152&ukey=489529

===

Could failed PayPal Instant Payment Notifications explain why the Form fails to send a Payment Received email after going to PayPal's "Complete Purchase" page?
If yes, can this be fixed?

 

[Preeti Paryani]

Hey @JSJSMB Norman,

Thank you for bringing this to our attention and for sharing the additional details.

We have escalated the matter to our technical team and requested that they review the specific PayPal IPN failures and the issue with the "Payment Received" autoresponder emails not being triggered.

Our team will investigate whether the failed PayPal notifications are related to the missing payment confirmation emails and identify the root cause of the issue.

Once we receive an update from the team, we will be sure to let you know.

We appreciate your patience while the investigation is underway.