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  1. Preeti Paryani

    Failing to connect Whatsapp number

    Hello @RodrigoCastrezana, Thank you for reaching out to us. To assist you better, could you please share the WhatsApp number you are trying to connect, along with a short screencast showing the steps you are following during the connection process? Additionally, we recommend trying the setup...
  2. Preeti Paryani

    Request for Captivate connection

    Hi @BatcaveHQ, We are pleased to inform you that our team has introduced the Captivate application, and private access has now been granted to your account. You may proceed to test the application at your convenience. If you encounter any issues or require additional actions or features, please...
  3. Preeti Paryani

    Any way to...

    Hello @jmjmjm, Thank you for the clarification. At the moment, it is not possible to pull data from a password-protected Excel file If you remove the file-level password and upload the unlocked version to OneDrive/SharePoint, Pabbly will be able to access and process the data without issues.
  4. Preeti Paryani

    What happens in the delay steps?

    Hello @stevenphan and @ugavetdude, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC...
  5. Preeti Paryani

    Delay

    Hello @OmniGnostiC, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC Impacted Services...
  6. Preeti Paryani

    Scheduled Trigger, and Delay step

    Hello @AshPLF, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC Impacted Services: •...
  7. Preeti Paryani

    None of my workflows are working today

    Hello @nationalwaste, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC Impacted...
  8. Preeti Paryani

    None of my workflows are working today

    Hello @gumat39, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC Impacted Services: •...
  9. Preeti Paryani

    None of my workflows are working today

    Hello @Jorge, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC Impacted Services: •...
  10. Preeti Paryani

    Facebook Leads not coming

    Hello @albi, We sincerely apologize for the inconvenience caused. We experienced a server downtime that affected multiple polling-based services. Downtime (UTC): • Dec 8, 2025 — 14:58 UTC to Dec 8, 2025 — 23:35 UTC • Dec 9, 2025 — 02:30 UTC to Dec 9, 2025 — 04:35 UTC Impacted Services: •...
  11. Preeti Paryani

    RSS New Item in FEED

    Hello @Vestiadv, Thank you for reaching out to us, and my sincere apologies for the delayed response as the team was unavailable earlier. Your RSS trigger was affected due to the downtime, as the Polling service was temporarily unavailable, which caused new items in the feed to not be...
  12. Preeti Paryani

    None of my workflows are working today - meta leads

    Hello @UserXdi, Thank you for reaching out to us. Upon reviewing your task history, it appears that your workflows were correctly capturing and passing leads from Facebook. The interruption you experienced was due to a system-wide downtime, during which the Polling service was unavailable...
  13. Preeti Paryani

    Telegram message error

    Hello @Igurok, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're...
  14. Preeti Paryani

    unable to get whatsapp at proper time

    Hello @Parth, You can schedule a meeting with us using the following booking URL, so we can review it in real time and assist you accordingly - https://calendly.com/d/csj5-dpj-fqq/support-from-pabbly-preeti
  15. Preeti Paryani

    unable to get whatsapp at proper time

    Hello @Parth, Could you please confirm if you're trying to capture the events from a newly created calendar or an old one? Please note that the trigger only works for new calendars.
  16. Preeti Paryani

    ActiveCampaign "Contact Added" Trigger Issues

    Hi @pmorana, Please try creating this workflow in the Classic UI and let us know if the issue persists.
  17. Preeti Paryani

    Incorrect Behavior in Filter Conditions

    Hello @kumarbobbyldh, Thanks for sharing the Task History ID. The trigger you are using is a POST Webhook–based trigger, which means the workflow only fires when Gravity Forms actually sends the data to the webhook URL. Pabbly Connect cannot trigger earlier than the moment it receives the...
  18. Preeti Paryani

    Getting an error when trying to register

    Hello @contentocean, Please wait for the review to be completed, or try reaching out to Meta Support for further clarification. Once the review is finished, kindly try syncing or registering the number again and let us know the outcome. We'll be happy to assist you further.
  19. Preeti Paryani

    Upload Product images from Dropbox to WooCommerce

    Hello @nicki, To accomplish this use case, we will need to restructure the workflow, which is only possible through the new UI. While attempting to recreate the workflow on our end to verify feasibility, we noticed that the folder you referenced does not currently exist. Could you please...
  20. Preeti Paryani

    unable to get whatsapp at proper time

    Hello @Parth, The issue seems to be with the trigger, which is causing the action to fail. Please try creating a new connection with the trigger application, Google Calendar, and let us know if it helps resolve the issue.
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