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  1. sven-bo

    Stripe Card Details Not Loading on Checkout

    A customer reports an issue with the Stripe credit card checkout. When the checkout modal opens, the Card Details section stays blank. The fields are visible but cannot be clicked or filled. This prevents the customer from entering any card information. Details: Payment method: Stripe...
  2. sven-bo

    Coupon validity date and timezone

    Thank you, well noted!
  3. sven-bo

    Coupon validity date and timezone

    Thank you for the information!
  4. sven-bo

    Coupon validity date and timezone

    Do you have already an update, @Preeti Paryani ? Thank you!
  5. sven-bo

    Coupon validity date and timezone

    Tthanks for the explanation, @Preeti Paryani . That clears it up for me. One follow up question: If I change the timezone in the global settings after creating a coupon, will this impact the validity of the existing coupon codes, or does the timezone only apply to newly created coupons?
  6. sven-bo

    Coupon validity date and timezone

    Hi Pabbly team, I have a question about the coupon validity field in Subscription Billing. When I pick a date in the date picker, for example 2025 11 27, the system shows the coupon as valid up to 2025 11 26. It looks like the coupon expires at midnight before the selected date. Am I right...
  7. sven-bo

    Pabbly Hook Lifetime Deal – Still Available?

    That's a pity, but thanks for the info! 👍
  8. sven-bo

    Pabbly Hook Lifetime Deal – Still Available?

    I can’t find the Pabbly Hook lifetime deal anymore. Can you confirm if it’s still available or if it has been discontinued?
  9. sven-bo

    Do price changes affect existing subscriptions?

    Thank you for the clarification! 🙏
  10. sven-bo

    Do price changes affect existing subscriptions?

    Hi, quick question about subscription pricing: Let’s say I have a product plan at $10/month and some customers are already subscribed. If I now change the plan price to $15/month, what happens to the existing subscribers? Do they stay locked at $10/month and only new subscribers pay $15, or...
  11. sven-bo

    Issue Refunding PayPal Recurring Payments

    Well noted, thanks!
  12. sven-bo

    Issue Refunding PayPal Recurring Payments

    When trying to issue a refund for a PayPal recurring subscription, I received the attached error message: "The refund will not work in the case of PayPal recurring. You can refund directly from the gateway and record the refund here." I understand that one-time PayPal payments work fine for...
  13. sven-bo

    How long is the access link from the Client Portal API session valid?

    Thank you! It's clear now!
  14. sven-bo

    How long is the access link from the Client Portal API session valid?

    When using the Client Portal API (`/portal_sessions/`), I receive an access_url along with an expires_at field in the response. Example: "access_url": "https://payments.pabbly.com/portal/access/test1234?tk=...", "expires_at": "2020-03-05T07:19:13.131Z" Does this mean the generated access_url...
  15. sven-bo

    No Email Notifications for Sales, Refunds, or Other Activities

    Sorry, my bad. I had an issue with my SMTP configuration. It is working now again!
  16. sven-bo

    No Email Notifications for Sales, Refunds, or Other Activities

    I've noticed that I am no longer receiving any email notifications for my Pabbly subscriptions, including sales, customer refunds, and other important updates. This issue started suddenly, and I haven't made any changes to my account settings. Is this a known issue, or could it be specific to...
  17. sven-bo

    Changing Default "Subscribe" Slug in URL

    Is it possible to change the default "subscribe" slug in the URL (e.g., "checkout.mydomain.com/subscribe/xxx") to something else? Thank you. Best regards, Sven
  18. sven-bo

    How to Block Specific Emails or Customer Last Names from Making Purchases

    Great, thank you for the information! 👍
  19. sven-bo

    How to Block Specific Emails or Customer Last Names from Making Purchases

    Is it possible to block certain emails or customer last names so that, if they attempt to make a purchase, they are not allowed to proceed? Example use case: I offer a 14-day money-back guarantee after the purchase. A customer makes a purchase, uses my services, and then asks for a refund. I...
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