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  1. Preeti Paryani

    Chip Gateway did not return the right status.

    Hello @elonmusk, Thank you for your patience. Our team has implemented a few changes related to this issue. Please monitor your Pabbly Subscription Billing account for the next payments received via the Chip gateway and confirm whether they are being recorded correctly now.
  2. Preeti Paryani

    Private welcome message for new whatsapp

    Hi @WFDM Marketing, Thanks for the clarification. Please note that this setup is not possible directly via Pabbly Chatflow, as Evolution API is not an official WhatsApp channel to fetch group-related events/details. If you already have Evolution API access and it is configured on your end, you...
  3. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hey @snehyoga06, Thanks for your patience. This is to inform you that the issue with flows using template messages with quick reply buttons was identified and has now been resolved. It should be working fine on your end now.
  4. Preeti Paryani

    payment made but not reflecting

    Hello @nayana, Upon checking your account, the last payment record visible on our end is dated 11th January (please refer to the attached image). Could you please confirm if you are referring to this payment? If not, kindly share the details of the payment you are referring to (transaction ID...
  5. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hey @snehyoga06, Could you please confirm how and when this specific template message is being sent, so we can test the same from our end and escalate the issue accordingly?
  6. Preeti Paryani

    Private welcome message for new whatsapp

    Hi @WFDM Marketing, Thanks for sharing the details. Please note that this use case is only possible if you have access to Evolution API. Only with Evolution API, you can receive the required notifications/events whenever a new member joins your WhatsApp group. After that, we can set up the...
  7. Preeti Paryani

    Buttons not working in flow

    Hello @afuentes, Thanks for reaching out. Upon checking, it seems the flow you reported is currently inactive. Could you please enable it so we can test it from our end and assist you accordingly?
  8. Preeti Paryani

    Chip Gateway did not return the right status.

    Hello @elonmusk, We understand how frustrating this must be, especially since your team now has to manually verify each transaction after 29th December. This is definitely not the expected behavior. We have already followed up with our team and escalated this concern for further review. As...
  9. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hi @snehyoga06, Thank you for reaching out to us. We have received reports from a few users in the Indian time zone who were experiencing issues accessing Chatflow from the Indian region. However, when our team tested it at the same time, they were able to access Chatflow without any VPN. As...
  10. Preeti Paryani

    Want to send emails using pabbly email marketing.

    Hello @vivekpathak2025, Thank you for reaching out regarding your email sending limits. To ensure better deliverability and to maintain platform reputation, the sending limit is increased gradually based on your email engagement and sending patterns (such as delivery rate, open rate, bounce...
  11. Preeti Paryani

    Unable to delete a block once added, 404 Error on video tutorial page

    Hi @deepak9780097800, Please try changing the browser and let us know how it goes. At our end it is working fine. https://www.awesomescreenshot.com/video/48228046?key=3893508af8f35044f5f84da5b023a5f1
  12. Preeti Paryani

    Missing Product Name and Plan Name placeholders in invoice customization

    Hello @sven-bo, Please do not worry. Our team is actively working on improving the Pabbly subscription billing features, and you should see enhancements rolled out soon. Thank you for your patience.
  13. Preeti Paryani

    Missing Product Name and Plan Name placeholders in invoice customization

    Hello @sven-bo, Thank you for sharing the detailed explanation and screenshots. At present, it is not feasible to display both the Product Name and Plan Name together on the invoice, nor are {{ProductName}} and {{PlanName}} available as placeholders in the invoice editor or custom header...
  14. Preeti Paryani

    Chip Gateway did not return the right status.

    Hello @elonmusk, Thank you for reaching out to us. Could you please share a screenshot confirming the successful payment for the relevant subscription in Chip? Additionally, kindly check the payment details and let us know whether any Pabbly Subscription Billing subscription ID is mentioned...
  15. Preeti Paryani

    Unable to delete a block once added, 404 Error on video tutorial page

    Hi @deepak9780097800, When we tested this, the element was removed successfully. This appears to be a cache-related issue on your end. Please try clearing your browser cache or removing the block using an incognito/private browsing tab, and check if it works as expected.
  16. Preeti Paryani

    Opt in message not getting triggered

    Hey @REXY MARGARATE, It appears that you have raised the same query via email, and our team has already responded under ticket ID: 33339. Please refer to that email response and let us know if you have any further questions or issues.
  17. Preeti Paryani

    Deskera Trigger - for When Contact was Update

    Hello @mzayn, Thank you for the clarification. We’ve confirmed that Deskera Books does not currently provide a dedicated “Contact Updated” webhook. However, you can use the existing Contact Updated (CRM) trigger as a workaround...
  18. Preeti Paryani

    AI Agent in Pabbly Chatflow

    Hello @SouravG, The issue for the specific number is that the chat status was intervened. The chat status must be open to trigger a flow.
  19. Preeti Paryani

    AI Agent in Pabbly Chatflow

    Hi @SouravG, Upon checking the test chat we have noticed that the chat status was intervened. Please note that the flows only work where the status is open, refer to the attached image for a better understanding. Test Chat done by You. Test done by me
  20. Preeti Paryani

    AI Agent in Pabbly Chatflow

    Hi @SouravG, Yes, you would need a paid ChatGPT plan in order to use the AI Assistant with Pabbly Chatflow. The free ChatGPT account does not support generating or using API access, which is why you are only seeing the fallback message during chats. Once you upgrade to a paid plan and...
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