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  1. Preeti Paryani

    Error uploading file

    Hello @contentocean, Could you please share the email address associated with your Pabbly ChatFlow account, along with the TXT file you’re trying to upload and a screen recording of the issue? This information will help us better understand the concern and assist you more effectively.
  2. Preeti Paryani

    ❓Sale's questions

    Hello @izzynz, Your query has been answered by our team under the ticket ID #130349. Please refer to it for further discussions over the issue in order to maintain the concern under one platform.
  3. Preeti Paryani

    Integration with google sheet

    Hello @dany, Please check the attached tutorial below on a similar use case. Also, could you please let us know where you are planning to store these predefined replies?
  4. Preeti Paryani

    Leaving Company

    Hello @StephenStowell, Yes, we can certainly update the email associated with your Pabbly Connect account. To proceed, please share your consent by emailing us at [email protected] with the following statement: “Please change the email associated with the Pabbly Connect account from {{current...
  5. Preeti Paryani

    Steps to be followed to access the Workbooks in Microsoft Excel.

    Please follow the exact steps below and let us know if this helps in displaying the worksheets and workbooks in the dropdowns: Log in to OneDrive. Instead of opening the Excel file directly, search for Excel files by entering "xlsx" in the search bar. Click on the required .xlsx file to open...
  6. Preeti Paryani

    Payment Method Error – Message Failed to Send

    Hello @saisaravanan, The error shown in the attached image originates from Meta’s end. It indicates an issue with your payment method, either the payment method is invalid, expired, or there is an outstanding balance on your account. Please check and update your billing details in your Meta...
  7. Preeti Paryani

    WhatsApp Template Quick Replies

    Hello @dan90, Upon checking, we noticed that the workflow where you encountered the issue appears to have been deleted. However, we tried replicating the scenario on our end, and it worked without any errors. We kindly request you to create a sample workflow and share a screen recording...
  8. Preeti Paryani

    Getting error "In order to maintain a healthy ecosystem engagement, the message failed to be delivered" in Chatflow.

    As per the attached image, you are facing the "In order to maintain a healthy ecosystem engagement, the message failed to be delivered" error while sending WhatsApp messages through Chatflow. The error "In order to maintain a healthy ecosystem engagement, the message failed to be delivered" is...
  9. Preeti Paryani

    Need help in connecting the FB account

    Hello @Saikishore Naidu, Could you please share the email address associated with your Chatflow account, along with a screen recording of the connection process? For your reference, you can use the following tutorials to assist you: Manual Token Connection Embedded Signup WhatsApp Connect...
  10. Preeti Paryani

    Two Clients Stopped Auto Processing

    Hello @skyrocketradio, Thanks for the update!
  11. Preeti Paryani

    WhatsApp Template Quick Replies

    Hello @dan90, Please allow us some time to investigate the issue and we will get back to you with the updates as we have some.
  12. Preeti Paryani

    Error when editing

    Hello @Hurd, Apologies for the inconvenience. Please allow us some time to look into it, and we will get back to you with the updates as we have some.
  13. Preeti Paryani

    Confusion between Task allocated to account & task consumed

    Hello @risingvishal, The 100 tasks are allocated to your account under our free plan on a monthly basis, not daily. This means you'll have 100 tasks available each month, and the count will reset at the start of every new month.
  14. Preeti Paryani

    Adding Multiple Numbers to Chatflow

    Hello @dan90, We’re glad you reached out. We have recently launched a new feature called WhatsApp Connect, which is an embedded signup method that allows you to integrate a new WhatsApp number into Chatflow without the need to manually configure webhooks. Previously, with the Manual Token...
  15. Preeti Paryani

    WhatsApp Template Quick Replies

    Hello @dan90, Thank you for the information. Could you please let us know in which inbox chat you tested the welcome flow? Additionally, kindly share the name of the template that was sent, as shown in the attached image. This will help us investigate the issue more effectively. We look...
  16. Preeti Paryani

    Error when editing

    Hello @Hurd, Please try editing the form after clearing your browser cache, and let us know if you're able to save the changes. We’ve tested it on our end, and the changes were saving successfully.
  17. Preeti Paryani

    WhatsApp Template Quick Replies

    Hello @dan90, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.
  18. Preeti Paryani

    Not able to save the delay step.

    To resolve this issue, we recommend clearing your browser cache. In many cases, this step helps resolve similar issues related to page behavior or functionality. If the issue persists after clearing the cache, please don’t hesitate to contact our support team for further assistance.
  19. Preeti Paryani

    Not getting test response from LinkedIn Leads Ad

    Hello @whizco, Please refer to this video for setting up the trigger and capturing the lead gen form response. We kindly request that you record the process, and if the issue persists, please share the screen recording with us so we can assist you more effectively.
  20. Preeti Paryani

    What app message Credits

    Hello @mremogical, Thank you for the clarification. As of now, the WhatsApp API credit limit and refilling options cannot be managed directly through the Pabbly Chatflow interface. To check your current WhatsApp API balance, you can refer to your Facebook Developer account, and you can check...
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