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Search results

  1. A

    How to re-activate cancelled subscriber

    Hi, We have wrongly running an automation that cancelled hundreds of subscriber using this API method https://payments.pabbly.com/api/v1/subscription/{subscription_id}/cancel We need to make that hundreds of subscriber status back to 'live' with the same plan, date what they had previously...
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    API Total subscribers

    Hi, We want to pull data from Pablbly to our dashboard. We need data like this Total subscribers - Live subscription in Pabbly (display monthly) Mar Apr May Jun 2410 2400 2500 2550 Total subscribers - Live subscription in Pabbly (display daily) 1 Apr 2024 2 Apr 2024 3 Apr 2024 4 April...
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    Tier 2 commission percentage

    Hi, Before this the tier 2 commission percentage can have comma on it eg: 3.54% but now its seem must be integer 3% only. We really need that comma as the calculation will be very different.
  4. A

    Set commission paid via API

    Hi, Is Pabbly have an API to set commission status to PAID via API? for eg by using affiliate email. Thank you
  5. A

    Affiliate to see who click their link

    Hi, Is it possible the affiliate see the list of visitor who is still in pending mode, with the email address? We know that if we login as admin this is possible, but not sure if login as the affiliate to their portal. Thank you
  6. A

    Affiliate email displayed in checkout or receipt

    Hi, Can we have the affiliate email that refers the link to displayed on the checkout page or the receipt? This is good to make sure that the customer buys from the affiliate that they want. Thank you
  7. A

    Link between Stripe product and pabbly

    Hi, Can we have a flow like this - We have a stripe product (recurring) in stripe web - We have a pabbly product The transaction is done via stripe recurring product > then we send successful data to a Pabbly product > so that Pabbly can record it as a successful transaction, subscription...
  8. A

    Change affiliate link

    Hi, What if we edit the affiliate link in the backend to go to another landing page? Is the affiliate link that was already broadcasted by our affiliate still working and they can get the commission?
  9. A

    Dunning Process

    Hi, This Dunning process is good. But in some ways, there is some confusion, and not the right thing happened in our case. For example: Mr Ali clicked to buy subscription product A, proceeded to the card, and submitted but failed. Then he didn't continue right away. Later, Mr Ali knew the...
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    International Affiliate

    Hi, We want to have an International affiliate from worldwide to be registered under 1 PBS. How to have the Country dropdown list when they do the registration on the PBS registration form? Also, in PBS, the reporting part, whether all sales/revenue will be under 1 currency or it will be...
  11. A

    The credit card recurring failed to charged

    Hi, Can we try to charge the credit card again if the recurring subscription fails to be charged (like running the dunning process again)? or is there any other way if let's say the 3 attempts are still not successful? Thank you
  12. A

    Data existed in sales, but not in subscription

    Hi, We have some cases in which the user buys from the same subscription product, but the data appears in the 'Sales' menu, but not in the 'Subscription' menu in PBS?
  13. A

    Cohort retention report

    Hi, Is there any report based on cohort for the subscription plan? For eg: Plan Monthly subscription Cohort Aug 2023 start with (200 subscribers) Then we want to know, for the same cohort (Monthly Plan - Cohort Aug 2023) Month 2 (Sept): 5 customer churn, so the paid customer for that cohort...
  14. A

    The 1st month subscription have a discount

    Hi, Can we have a monthly subcription with the 1st-month price cheaper than the recurring month? eg: Month 1: $3 Month 2 and so on: $12 Thank you
  15. A

    Affiliate Report

    Hi, I've seen the video guide on the payout report, but not really clear. 1) What we want to achieve is: automatic report on 1st of every month. So let say for next month October. The report will include all commissions until the end of Sept which is 30 Sept 12.59pm. What setting that I need...
  16. A

    Cancel / terminate invoice

    Hi, I have one customer issue his email only exists on the Invoice page with paid status. But, not in the 'customers' or 'subscription' section. How I can cancel his invoice so that he won't be charged next month? Thank you
  17. A

    Affiliate auto approve and go to single tier-1 only

    Hi, Can we do it like this in pabbly? We setup our affiliate to have 2 tier. We will have only 1 tier-1, and many under tier 2. This tier 2 affiliate will go to this tier-1 person only (eg: [email protected] email) How we can do auto-approve affiliate registration, but all the new affiliate...
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    Auto approve Affiliate configured but still need to click email verification

    Hi, We have auto approve affiliate configured in PSB backend. But when the user register via portal, they still need to click on verification email and it quite confusing because the user received 2 email 1 the invitation, the 2nd is you are approved. But the affiliate still need to click on...
  19. A

    Embed Video in the email confirmation

    Hi, Can we embed video (not link), but a video on youtube with an actual thumbnail and the user can directly play it on the email in the affiliate approval email? Thank you
  20. A

    Can we bulk import csv for affiliate Payout

    Hi, We have run previously some of affiliate groups using different system and we already have their data including the payout information (email, name, Bank transfer, account name, number). Questions: - Is there any easy way like bulk upload to create the affiliate profile and then they can...
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