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  1. boehboe d boehboe

    Are Pabbly Subscription down atm?

    Can not access products - have not seen this behaviour before??
  2. boehboe d boehboe

    Support issue

    Ticket "322866 over charge" Was raised over 14hrs ago, Support needs to be faster, this is because I've been using the system now for over five years and if I run into a problem it's a real problem for me. I'm very busy and have a lot of customers I don't have time to try and fix complicated...
  3. boehboe d boehboe

    Financial Tax year in Date Range Please

    We only are concerned and I imagine most businesses are only concerned with the Financial Year Tax. FTY. Please allow for Financial Year, which is 1/7 to 30/6 every year to be represented in the date ranges. This should also be Defaulting and Not 30 days. This would be a great help and allow us...
  4. boehboe d boehboe

    Tax Rule remained after being deleted

    Removed GST from the tax rule and left a merchant fee. BUT Gst was still being applied even though it was removed from the tax rule. This occurred as I have changed my sub cost and wanted to remove the GST from the Sub payment. The following occurred when I attempted to change the old plan to...
  5. boehboe d boehboe

    Pabbly online needs a new filter

    In Sales. We filter for failed invoices We then notify open the invoice and send the pending via email to notify the customer, The customer opened email, sees the invoice pending and pays it via email to collect the failed invoice charge However - when failed invoices are paid they still show...
  6. boehboe d boehboe

    Customer Can not Cancel their plan via the portal

    There are no options for clients in Pabbly Online Subscriptions to be able to cancel their plans. I have logged in as a client and checked every tab and button but could not see how a client can stop their plan.
  7. boehboe d boehboe

    Customer Account Issue

    a customer (JoeB) was sent a link to pay for a single product, filled it out and paid for the product As such the system created a customer (JoeB) and I could find that customer and log in as JoeB and view the payment. after a week JoeB used our service again and of their own used the first...
  8. boehboe d boehboe

    changing tax in exisiting Subscriptions HOW?

    From 1st June we have to apply GST to all our products and our current running subscriptions. We can edit the tax rule to include the 10% subscription fee but wonder if we change the tax rule will it automatically be applied to all currently active subscriptions? So in other words - if a $100...
  9. boehboe d boehboe

    Issues adding Paypal

    We have added PayPal but its not showing up as an option for client in checkout Please advise. Have used the keys.
  10. boehboe d boehboe

    How to Add Collaborator or co worker as additional ADMIN

    Need to add a colleague as a co worker in Pebbly, how do I do this?
  11. boehboe d boehboe

    New Subs always in the future??

    Use to be able to bill and collect a customer in an instant. I would just run it through as a subscription, click the button and it would appear instantly in sales. But now it appears to be always in 'the future'.. Why is this, why can we not just settle on the same day?? Just wanted to collect...
  12. boehboe d boehboe

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Ok, you just told everyone to update the payment gateway keys for Stripe. Now we have to update all our subscriptions, which in my case means also converting all the customer's plans and THEN updating EACH customer all manually so that they use the updated gateway to make payments - one at a...
  13. boehboe d boehboe

    Resume ?? Subscription was resumed but did not Charge

    $100 per fortnight subscription was resumed after weeks of Pause. But no charge was collected? Should it not be collecting $100 straight away?
  14. boehboe d boehboe

    Failed Payment had no reason

    this is the reason a payment failes. I asked for help and there was no explanation and I am now confused and without help. I do not know how to proceed here.
  15. boehboe d boehboe

    Passing Stripe and Pabbly Costs onto Customer as a % of an invoice ?? HELP !

    Is there a way to add the Stripe % onto a recurring bill. For Example, we charge $100 but the customer pays $101.50 to include the Stripe fee. Passing the service fees onto the customer. This is critical this end to assist as we are as SMB and these costs began to mount up on our side.
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