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Search results

  1. L

    Are customers only allowed to add their credit card info into Stripe?

    Hello, we give our customers access to the customer portal where they supposedly are able to update their payment method... however, when I log in as a customer #1 it does NOT show me the customers' current credit card, and #2 the only option to add a card is to either add it to the "test...
  2. L

    Declined transaction message-not presenting payment failed setting options

    Hello, I just tried to run a transaction as a customer (not in test mode) and the credit card was declined, instead of being presented with the failed payment settings to pay with any of the other gateways, I got an error message and no way for the customer to pay: How do we find out what the...
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    How to charge set up and have subscription kick in 365 days later?

    I want to create the following: SaaS That has an initial charge of $997 and 365 days later, it goes to $59.95 per month. I set it up with a flat fee price of $59.95, a set up fee of $997 and then a trial with the price of $0 and 365 day trial, but when I test it the total initial payment is...
  4. L

    Add on not showing up-difference between bump and add on?

    I have created an add on that is not showing up as a bump or add on for the specific payment plan. Please help me figure out what I am doing wrong. Here's a short loom: https://www.loom.com/share/e1131333011f4a01b9d42d40eb02a41a
  5. L

    Subscription DATE Change.

    Is there a way to change the date of a subscription? As an example, if a customer creates a subscription that is to be billed on the 11th of the month, and they call and ask to change the date to the 17th, how would we go about doing that? And is there a way to create a subscription that starts...
  6. L

    Failed Payments Giving Access to Products

    I have the following issues that have not been resolved: #1) I'm trying to test payment failure, to see what the customer sees in the event their payment fails, however, after the payment fails I'm still being forwarded to the course login page. Here's a loom that shows in more detail what I am...
  7. L

    how do you fire off a recurring subscription for testing

    How do you fire off a recurring subscription for testing? So if we have a 30 day trial, how do you test the first payment that is supposed to take place in 30 days, and every 30 days thereafter?
  8. L

    Recurring subscription webhook question

    How do I set up a webhook so that #1 it notifies me of a new subscription and #2 notifies of or recurring charges for that subscription?
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