• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Search results

  1. M

    CHIP Automatic Recurring Payment

    Hello @ammarawi , Currently, the Chip payment gateway inside Pabbly Subscription Billing does not support automatic recurring payments. If you are using Chip as your payment gateway, recurring payments are processed through payable invoices. On the recurring billing date, a payable invoice is...
  2. M

    Payment Gateway not sent any reason for failure

    Hello @craveu.ai , Thank you for contacting us. In this case, the payment failed at the payment gateway, and the gateway did not provide a reason for the failure. As a result, Pabbly Subscription Billing was unable to update the failure reason, and it currently shows that the payment gateway...
  3. M

    Create new subscription for existing customer API

    Hello @dhyeymistri , By setting a payment term, you can allow a certain number of days for payment. For example, if you select Net15, it means your customer has an additional 15 days to make the payment from the subscription billing date.
  4. M

    Create new subscription for existing customer API

    Hello @dhyeymistri , The status of subscription inside Pabbly Susbcription billing will remain as pending until the payment is not received from the user. Once the Payment is received from the user for that particular subscription this status of subscription changes from pending subscription to...
  5. M

    Exports taking a long time - days

    Hello @Qi_40 , Thank you for the confirmation. If you encounter any other issues or have further questions, please feel free to reach out. We’re here to assist you.
  6. M

    Exports taking a long time - days

    Hello @Qi_40 , Could you please check this on your end now and let us know if you haven’t received the exported file in your email? Also, since you are using a custom SMTP for your email notifications, kindly review your email notification logs to see if there are any related entries regarding...
  7. M

    Multiple Plan Pop Up

    Hello @ammarawi , Thank you for reaching out. We appreciate your feedback. Our team will look into this, and if we receive multiple similar requests, we will consider adding the feature. Your input is valuable to us, and we’ll keep you updated on any developments.
  8. M

    add more than one products at invoice

    Hello @ammarawi Thank you for reaching out. We appreciate your feedback. Our team will look into this, and if we receive multiple similar requests, we will consider adding the feature. Your input is valuable to us, and we’ll keep you updated on any developments.
  9. M

    Exports taking a long time - days

    Hello @Qi_40 , The export of records in Pabbly Subscription Billing occurs at a rate of 125 records per minute. Therefore, if you are exporting a large number of records at once, it may take some time to process the request. We kindly ask for your patience while the export is in progress. Once...
  10. M

    Difficulty Tracking Subscription Payments and Need Clarity on Autopay Feature

    Hello @Asksur , Please find the answer of your concern below, 1. Does Pabbly’s subscription feature support autopay for recurring payments? Yes, Pabbly Subscription Billing supports autopay for recurring payments. However, it also depends on which payment gateway you are using with Pabbly...
  11. M

    does a coupon work when managing subscription for offline payment method ?

    Hello @99 Interactive , You can manually enter sales in Pabbly Subscription Billing using the "Add Order" option. Please refer to the help document below for more information: Manual Invoice Guide :- https://forum.pabbly.com/threads/manual-invoice.19517/ Once you’ve added the order, you can...
  12. M

    Customer Email already exist

    Hello @saasentrepreneur , You can create the customer in your Pabbly Subscription Billing account again with the same email address. If you have previously deleted the customer. If you are receiving an error stating that the customer already exists, it’s likely that the customer is still...
  13. M

    Automatically Select the Country Based on IP Address

    Hello @rajnesh1030 , No, you will not face any issues sending data from PSB to Google Sheets using the webhook if you include the billing address as well. You will get the billing address details also in webhook response
  14. M

    Automatically Select the Country Based on IP Address

    @rajnesh1030 There isn’t much difference, but people typically use only the billing address field if they don’t need to deliver or ship any physical product. In contrast, people use both shipping and billing addresses separately when the product being sold requires delivery to a shipping...
  15. M

    Automatically Select the Country Based on IP Address

    Hello @rajnesh1030 , You have added the shipping address field instead of the billing address field on the checkout page. We would like to inform you that the pre-fill functionality for the checkout page does not work with the shipping address field and only works with Billing address field on...
  16. M

    Automatically Select the Country Based on IP Address

    Hello @rajnesh1030 , You can prefill the country field using the prefill checkout page option in Pabbly Subscription Billing. Please refer to the help document below for more details on how to prefill the checkout page...
  17. M

    Subscription Billing with Connect

    Hello @masa , You can refer to the help document and YouTube channel below to learn more about Pabbly Subscription Billing. https://www.youtube.com/@pabblysubscriptionbilling https://forum.pabbly.com/threads/%E2%AD%90-pabbly-subscription-billing-help-document.16442/
  18. M

    Subscription Billing with Connect

    Hello @masa , Yes, you can use Pabbly Subscription Billing with Pabbly Connect. With Pabbly Subscription Billing, you can create various automation plans for your customers, allowing them to enroll in subscriptions and facilitate monthly payments. Pabbly Subscription Billing includes a webhook...
  19. M

    Cannot Cancel Customer Subscription

    Hello @wpukyle , Thank you for the update! I hope everything is working well now. If you have any other concerns, please feel free to let us know. We are here to assist you.
  20. M

    Affilliate program : Pending approval

    Hello @thomas_clement , The information you provided is insufficient for us to accept your affiliate request. Could you please clarify and provide the required details? If possible, please share your social profiles and the website you plan to use to promote Pabbly. This will help us further...
Top