‼️ App Restricted by META

[agk]

Hi Please find the message below from META. Kindly help with the same. This is not related to the account and just the app.

 

[Preeti Paryani]

Hello @agk,

Thank you for bringing this to our attention.

Could you please share the following details to help us better evaluate the reason for the app restriction from Meta’s end?

• The recent types of messages you've sent through the app
• Any recent changes made to your app or Meta developer account
• The type of activity or use case your app is currently handling

This information will help us understand the context and potentially identify what may have triggered the restriction under Meta’s Platform Term 7.e.i.3.

We look forward to your response so we can guide you further.

 

[agk]

The recent types of messages you've sent through the app

Only customer support queries were answered. No template messages or other message sent.

Any recent changes made to your app or Meta developer account

None. Just configured using Manual Token connect method at the beginning. No other change made to the developer account since then.

• The type of activity or use case your app is currently handling

We use it for Customer support only.

Kindly look into this as my business support is stalled at the moment. This might be a potential risk for me in the future when I scale my business.

 

[Preeti Paryani]

Hello @agk,

We’ve shared a Meta Help Center link below, please refer to it and review whether any of the listed policies may have been unintentionally violated while managing your customer queries.

Get back into your Meta account if it's disabled or restricted | Quest help | Meta Store

www.meta.com

Additionally, the documentation includes steps to check the reason behind the account restriction and how to submit a review request.

Please note that as a technology provider, we do not have access to the internal details of Meta accounts and are unable to determine why your account has been restricted or assist in getting it reinstated. Meta accounts are solely managed by Meta, and any action regarding restrictions must be taken directly through their support channels.

Let us know if you need any further guidance.

 

[agk]

Hi Preeti,

I have stopped using Chatflow and META WhatsApp API for now. I have moved to the normal WhatsApp Business account.

We cannot deal with this kind of uncertainty. We cannot wait for months for the developer account to be back. Also META is not giving a proper reason as to why the app was blocked. Also (sorry to say this) Pabbly is not being of help here as a channel partner.

For the last 24 hours our business support was stalled. I do not have complete peace of mind. We cannot keep worrying everyday about when META will ban us.

I will come back to Chatflow later.

Thankyou for your support.