Open 429 Rate Limit (Cloudflare 1015) on GET /api/v1/product/{id} — single request

[sven-bo]

I'm getting a 429 rate limit error when calling the Pabbly Subscriptions API from my server. This was a single GET request, not bulk or repeated calls.

Request details:
- Endpoint: `GET https://payments.pabbly.com/api/v1/product/6939242a5b3cab3a9ff89208`
- Timestamp: 2026-04-12 12:02:59 UTC
- Auth: Basic auth with API key/secret (valid credentials, works normally)

Error response:

{
"type": "https://developers.cloudflare.com/s...atus-codes/cloudflare-1xxx-errors/error-1015/",
"title": "Error 1015: You are being rate limited"
}
- HTTP status: 429
- The response is a Cloudflare error page, not a Pabbly API response — this is being blocked at the Cloudflare layer before reaching your application.

This was a single isolated request. My server makes this call infrequently (only on payment events). There was no burst of requests from my side.
I re-executed the request 1-2 mintues and it succeeded on retry, but reliability is the concern here, not a workaround. This API call is part of a live payment workflow that triggers when a customer purchases. It needs to work on the first attempt, every time.

Could you check if there's an overly aggressive Cloudflare rate limit rule affecting this endpoint or IP range?

Thanks

 

[ArshilAhmad]

Hi @sven-bo,

Could you please share the Task History ID where you encountered this error so we can look into the issue?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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