• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

Abandoned Recovery Cart Message Not getting triggered | Shopify to WA Cloud API

sindhiim

Member
Your Task History ID
IjU3NmQwNTZiMDYzNzA0Mzc1MjY1NTUzYzUxM2E1MTYzNTQzMyI_3D_pc
Abandoned Recovery Cart Message Not getting triggered | Shopify to WA Cloud API

I have added a delay of 6 hours to trigger abandoned cart recovery message, it's not getting triggered

Task History ID: IjU3NmQwNTZiMDYzNzA0Mzc1MjY1NTUzYzUxM2E1MTYzNTQzMyI_3D_pc

Please help.

The execution stops at 2/3 steps for all of them.
 
P

Pabbly13

Guest
Hey @sindhiim !

As per your previous Delay time, it will send data after 2 days-

1722073997613.png


Now, any new data from the time you have changed the Delay to 6hrs, it will start sending the data from 6hrs only-

1722074061016.png


Existing data which are now queued for 2days will trigger after two days only.

Hope, this clears your doubt.
 

sindhiim

Member
2 Days have already elapsed for task ID IjU3NmQwNTY4MDYzMTA0M2M1MjZkNTUzNTUxMzU1MTY1NTQzMSI_3D_pc

but still not triggered. Please check if any issues.
 
P

Pabbly13

Guest
Hey @sindhiim !

The workflow was stopped manually from your end-

1722078087152.png


This is the reason why it didn't work further.
 

sindhiim

Member
I will have a check and get back on this similar thread. In the interim, is it possible to automate: IF abandoned cart is recovered on the Shopify website, WA message is triggered.

Right now, it's only doing a whatsapp message to the abandoned cart user. But if in case, it gets recovered, a whatsapp message is triggered.
 
P

Pabbly13

Guest
Hey @sindhiim !

No, there is no possibility of the request you are asking for, as there is no event to retrieve data for this.

It will be a normal Order Created event from Shopify.
 
Top