Access Required to Delete Contact

[saisaravanan]

I’m unable to delete the contact and receiving a “You are not authorized to perform this action” message.
Could you please let me know what access or permissions are required to delete a contact?

 

[Preeti Paryani]

Hello @saisaravanan,

Could you please share the email address associated with the Chatflow account where you are experiencing this issue?

 

[saisaravanan]

Please note:

Primary Mail Account: [email protected]

My Email ID: [email protected]

 

[Preeti Paryani]

Hello @saisaravanan,

Could you please confirm whether you are encountering the error in the account associated with your primary email, or if you are accessing the account as a team member when the error occurs?

 

[saisaravanan]

The error is occurring while I’m accessing the account as a team member. Currently, I am using the shared template as provided to the team. I would appreciate your support in resolving this issue, as it is preventing me from progressing with my assigned tasks, all of which are currently in a pending state.

 

[saisaravanan]

Preeti Paryani could you please update this case quickly​

 

[Preeti Paryani]

Hello @saisaravanan,

Following our discussion with the team, we’d like to inform you that certain recent changes were implemented for security purposes. As a result, team members no longer have the ability to delete any items from the owner’s account.

We appreciate your understanding, as these measures are in place to ensure the integrity and security of your data.

 

[saisaravanan]

noted with the thanks