Actions can't find email parser information

[Benno]

Dear Team,

I have set up an email parser trigger, the forwarded e-mail response is recognized and displayed, but in the next actions steps I can't choose the responses.
I have a similar set-up in a different workflow, and there everything works just fine.

I can forward you the type of email, maybe there is something wrong with it...

all the best,
Benno

 

[Pabblymember11]

Hey @Benno

Could you please share the name of the workflow in which you are having such an issue?

 

[Benno]

Roca und warehouse…
I tried it in 2 different workflows

 

[botbuilders_tech]

I have the same problem in my flow as well.

I am trying to send the Body Text of Email parser to 'text parser' action, but it shows blank.

 

[Pabbly]

I have the same problem in my flow as well.

I am trying to send the Body Text of Email parser to 'text parser' action, but it shows blank.

View attachment 19194

Please share the workflow name so that we can review it.

 

[Pabbly]

Roca und warehouse…
I tried it in 2 different workflows

We are unable to see this workflow in your Pabbly Connect account. Please share the workflow URL with us instead.

 

[botbuilders_tech]

Please share the workflow name so that we can review it.

I had created two workflows for email parser. but looks like the response isn't saved now.
It was visible when I was testing the flows an hour back.

the two flows are:
text parser
Email text parser

Do lemme know if you need any further details.

 

[Pabbly]

I had created two workflows for email parser. but looks like the response isn't saved now.
It was visible when I was testing the flows an hour back.

the two flows are:
text parser
Email text parser

Do lemme know if you need any further details.

We cannot see the email parser response for both of these workflows. Can you confirm if you had saved the email parser response?

 

[Pabbly]

We also tested the email parser in our Pabbly Connect account and it seems to be working fine -

 

[botbuilders_tech]

Here is a video recording of the steps i did.
as you can see, i don't see an option to save the response.

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[Benno]

We are unable to see this workflow in your Pabbly Connect account. Please share the workflow URL with us instead.

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

I think it might have to do with the email, as I see a different email listed. The E-Mails I am parsing to the workflow have an attachment (9.4kb .csv file).

 

[Pabbly]

There seems to be an issue with the email parser. We are looking into it and shall update in a while.

 

[botbuilders_tech]

There seems to be an issue with the email parser. We are looking into it and shall update in a while.

is there any limitation with respect to the length of the email content?
The email I have been trying to parse is HARO emails. They are very long in content.

I just tested with another random short email content and data passed to Action block normally.

SO, I am wondering if it is got to do with the length of the email content.

 

[Pabbly]

@botbuilders_tech @Benno

The email parser issue has been fixed. Please test at your end by clearing the browser cache once and then check your workflows.

 

[botbuilders_tech]

@botbuilders_tech @Benno

The email parser issue has been fixed. Please test at your end by clearing the browser cache once and then check your workflows.

yes.. it is working fine now...

thanks for looking into this.