• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Active campaign tags

AlCukovic

Member
Hi, I set up a flow where the action is "add a tag to a contact" on Active campaign.

The problem is : on the field "Tag ID (Required)" I have a list of tag from my active campaign account which is not full. On the scrolling I can see only 100 tags, while I've 300 on AC. So I can't find the appropriate tag on the list. Is it a technical issue that pabbly can't retrieve all the tags ?
 

Supreme

Well-known member
Staff member
Hey @AlCukovic

As per the Active campaign's API documentation users can only fetch 100 tags. For better understanding, you can refer to their documentation.

1656502049985.png


Although you can get all the tags with the help of the "Get Tags" action event individually.

1656502076510.png
 

AlCukovic

Member
HI, thanks for the second solution. I see taht we can display all the tags with the "get tags" action. But I don't understand how to articulate this to get to add a specific tag to a contact
 

Supreme

Well-known member
Staff member
Hey @AlCukovic

If you can retrieve the Tag id from your Active Campaign account then you can override the Tag field and pass the Tag Id accordingly.

2022-06-30_18h17_28.png
 

AlCukovic

Member
Hi, thanks for your answer. When I'm at this step "add tag to a contact", on the "contact" field I've a list of my activecampaign subscriber, but what I want is take the email address given by manychat in the first step.
Also, for the tag field, when I simply enter the tag id retrieve in the "get tag" action, it says "no results match", as it search only in the first list of 100 tags.
Thanks for your help
 

Supreme

Well-known member
Staff member
Hey @AlCukovic

Since you are having more than 100 tags then you can try the " ActiveCampaign: Search Tag" action step to retrieve the tag ID with the help of the name of the tag.

2022-07-05_17h23_29.png
 

AlCukovic

Member
Yes, as I tell you this is what I do but when I try to "override the Tag field and pass the Tag Id accordingly" it doesn't work.

+ I dont undertsand how the "contact" field works as I don't have the possibility to choose the email address found on step 1 at the triggering
 

Supreme

Well-known member
Staff member
Hey @AlCukovic

Previously you were using the Get Tags action event but since AC doesn't provide more than 100 tags in a list, so we have asked you to try the "Search Tag" which will perhaps provide you the Tag Id by only giving the name of the existing tag.

Kindly pass the name of the Tag in the Search Tag action step and check if you are getting the details of the tag in the response or not.

1657087043233.png
 

Supreme

Well-known member
Staff member
Hey @AlCukovic

Now you can map the Tag Id and the Contact Id in the given action step. Please check out the following screenshot for your better understanding.

2022-07-07_15h37_41.png
 

AlCukovic

Member
Hi, thanks for answer. It's almost good, but it's still failing. It says that the tag is not found, although I mapped it like you said, with the tag id I found at previous step (215)

1657203707763.png

1657203728704.png

1657203778674.png
 

Supreme

Well-known member
Staff member
Hey @AlCukovic

We looked into your account and it seems like the email field which you are passing in the "Search Contact" action step was incorrect.

Though we have corrected it and mapped the correct Tag Id and Contact ID whereas it is working accordingly now.

Kindly try again and let us know if that works for you.

2022-07-08_11h41_45.png
 
Top