Affiliate Sale Refunds...

[Get Notissed Media]

I have a product that has a 30 day, no questions, refund policy.
What happens if an affiliate generates a sale but then that customer requests a refund? Does this get handled automatically in the system or do we have to sort it out manually? Do we have to clawback commissions or is there some setting that handles all this?

 

[Soumya Tripathi]

Hello @Get Notissed Media
In Pabbly Subscription Billing, under the Affiliate Module, if an affiliate generates a sale and the customer later requests a refund, the system automatically voids the commission. The commission for the refunded sale will be fully canceled and will not be included in the affiliate's total. It will be displayed under "Refund" for the respective affiliate.

Please refer to the image below for more details: