again facing error
Status: Open · Asked by Aditya Aggarwal on · 0 views
Hello Aditya,
Thanks for reaching out, and sorry to hear you're running into this again.
The template submission error combined with the number not syncing is usually caused by a temporary permission or authorization sync issue between Meta and your connected WhatsApp number. The most reliable fix is to reconnect the same WhatsApp number to refresh the authorization with Meta:
1. Go to Pabbly Chatflow dashboard and click "Add New Number".
2. Do NOT delete the existing number.
3. Re-add the same WhatsApp number using the same Meta Business Profile and configuration you used originally.
4. During the Facebook authorization steps, make sure you grant ALL requested permissions.
After reconnecting, try submitting the template again.
If the number still does not sync, please also try opening the relevant folder, running a Sync for the WhatsApp number, completing the Register process, and then using Subscribe from the three-dot menu to re-establish the connection.
Since you mention this is happening again, if reconnecting does not resolve it this time, please let us know and we'll investigate further on our end.