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api failure?

monroy330

Member
I am having failed api tasks see screenshot
 

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ArshilAhmad

Moderator
Staff member
Please click on the 'Capture Webhook Response' button and make a submission by adding a new tag.
1710284522929.png


Then map the details captured from GHL to the endpoint you are trying to execute and click on 'Save & Send Test Request'.
1710284695288.png
 

ArshilAhmad

Moderator
Staff member
We tried to find a difference between a failed and successful execution of the endpoint, but weren't able to find any. The endpoint you are trying to execute seems to be failing randomly. Please get in touch with the application's support team to understand why it's failing as the issue seems to originate from their end.
 

monroy330

Member
What does this one mean?
{
"HTTP Status Code": 502,
"message": "The application processed the request but returned a blank response. Refer to the HTTP status code above for details."
}

 

ArshilAhmad

Moderator
Staff member
Pabbly Connect waits for 25 seconds to receive a response from any application. The issue you are describing occurs when an application (Nifty) takes more than 25 seconds to process a request, and because of this, Pabbly Connect does not receive the response within 25 seconds, leading to this error. You can add a Delay as the 2nd step of your workflow to prevent this error.

 

ArshilAhmad

Moderator
Staff member

monroy330

Member
This is GHL. Are you saying I need to get in touch with their support? I have spoke to them and I don't get this error when I do the custom trigger they provide. I only get this error when I integrate with Pabbly. They are just going to tell me to talk to you guys since it is not their integration.
 

monroy330

Member
GHL is connected to pabbly to trigger the ai call to go out. the ai call is started from that endpoint. When I do the same connections in GHL with their premium webhook, it works fine.
 

ArshilAhmad

Moderator
Staff member
You need to get in touch with the AI call application whose endpoint you are trying to execute, as the issue is related to that application.
 
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