Are customers only allowed to add their credit card info into Stripe?

[Lucho]

Hello, we give our customers access to the customer portal where they supposedly are able to update their payment method... however, when I log in as a customer #1 it does NOT show me the customers' current credit card, and #2 the only option to add a card is to either add it to the "test gateway" or Stripe. Well, adding a card to test gateway would do us zero good as we cannot charge that card, and having them add their card to Stripe would defeat the purpose of us using Authorize.net to avoid the high fees Stripe charges.
Is there a way to have them add their new payment method or update their current payment method (such as update exp date, etc.) to the Authorize.net gateway??

 

[Vipin Mishra]

Hello Lucho,

We would like to inform you that currently we only provide the option of changing card in Stripe Payment Gateway on Client Portal so if you want your customer to get their card registered on Authorize Payment Gateway then you need to select Offline Payment/Create Invoice option in Payment Method. So, one Sharable Invoice will be created with Pay now option which you can share with your customer. Once the customer will pay through the Invoice using Authorize Gateway then his card details will get registered on Authorize Gateway so from the next Payment term, the charges will deduct automatically by the Authorize Gateway.

Subscription >> Select the 3 dots given against the subscription (for customer you want to change payment gateway or card) >> Upgrade/Downgrade subscription >> Offline Payment/Create Invoice.

Note :- While creating an Offline Invoice the Gateway which you want to offer to your customer for payment should be attached in the Plan before generating the Offline Invoice.

Hope the above information helps you.

If you need further support please reach out to us.


Regards,
Vipin Mishra

 

[Scarlett K]

Hello Lucho,

We would like to inform you that currently we only provide the option of changing card in Stripe Payment Gateway on Client Portal so if you want your customer to get their card registered on Authorize Payment Gateway then you need to select Offline Payment/Create Invoice option in Payment Method. So, one Sharable Invoice will be created with Pay now option which you can share with your customer. Once the customer will pay through the Invoice using Authorize Gateway then his card details will get registered on Authorize Gateway so from the next Payment term, the charges will deduct automatically by the Authorize Gateway.

Subscription >> Select the 3 dots given against the subscription (for customer you want to change payment gateway or card) >> Upgrade/Downgrade subscription >> Offline Payment/Create Invoice.

Note :- While creating an Offline Invoice the Gateway which you want to offer to your customer for payment should be attached in the Plan before generating the Offline Invoice.

View attachment 9047


Hope the above information helps you.

If you need further support please reach out to us.


Regards,
Vipin Mishra

PLEASE enable automatic recurring payment processing for Authorize.net - this is an important feature to use for many customers. Pabbly subscription billing is very incomplete without this.

 

[Vipin Mishra]

Hey,

We request you to please Upvote this query on our Feature Request thread. If we will get multiple user request for the same feature then we may plan to on board this feature on our system. If we will onboard this feature on our system then we will surely update you on this.

This sign you will get as Upvote or Downvote in our Feature Request Section.

Please go through this link to upvote for authorise . net request - https://forum.pabbly.com/threads/authorize-net-gateway-adding-automated-card-charging.5106/

In case you need further support kindly reach out to us

Regards,
Vipin Mishra