Authentication error on Xero integration error

[lightbodymarketing]

Your Task History ID

IjU3NjEwNTZmMDYzNzA0MzA1MjZjNTUzMzUxMzM1MTZiNTQzOSI_3D_pc

Hi team,

I am getting an error when I try to create a customer contact on Xero through Pabbly Connect.

I've reconnected Xero and have all the correct permissions. I'm also sending all the required fields. Here is the error:

Thanks for the help!

 

[ArshilAhmad]

Hi @lightbodymarketing,

Based on the workflow you have shared, it seems that you are mapping incorrect data in the Organization field. Please note that the organization you are trying to map should be from the list. Furthermore, you cannot map the Organization's name in this field; it must be the Organization ID. Otherwise, your action step will not work.

google_screen_recording_2023-08-11T17-23_12.001Z.webm

drive.google.com

 

[lightbodymarketing]

Thanks for the quick response!

I mapped it to the ORGID and tried again and got the same error?

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

I'm not sure what this means? " Please note that the organization you are trying to map should be from the list." What list does it need to be from? I am trying to create new contacts at new orgs in Xero, are you maybe saying that the org needs to exist already in Xero and we have to map that to AC first?

 

[ArshilAhmad]

I'm not sure what this means? " Please note that the organization you are trying to map should be from the list." What list does it need to be from?

Every organization listed in the dropdown has an ID associated with it, which can be seen by enabling the mapping button. For example, in your account, there is only one organization listed: Spaces Self-Storage Centres Inc. The ID associated with this organization is 80ae9045-901a-4119-a096-b96d1e2df0e9, which can be seen in the video shared above.

I am trying to create new contacts at new orgs in Xero, are you maybe saying that the org needs to exist already in Xero and we have to map that to AC first?

Yes, exactly, the organization has to already exist in your Xero account. Also, creating a new organization in automation is not possible.

 

[lightbodymarketing]

Excellent support, thank you. It wasn't clear that Org name was the Xero account name, I was trying to get the contact company name passing through that field. It all makes sense now. Might be a good idea to update that to say Xero Org Name for future new people =)