Bump Offer Image Issue on PSB

[alexco888]

I have had a recurring issue regarding my bump Offer. It has been automatically enabling the image of it (even if I had been sure that I disabled the image everytime).

I am using ads and it is a poor experience to see a random image not related to our product appear contineously even after disabling the image and saving the changes on the checkout Customer at least 4 different times in the last 2 days.

What can I do to totally disable the image with a script or is there something that you can do on your side to stop this unwanted behavior to occur?

Really, I have been disabling it 4 times this last 2 days and I am TOTALLY sure that I never enabled it again and that every time I saved the changes when I disabled it. It is automatically being enabled.

 

[Deleted member 9923]

Hello @alexco888 ,

Please allow us some time to investigate this issue in more detail. We will update you as soon as we have any updates on this matter.

 

[Deleted member 9923]

Hello @alexco888 ,
We have resolved this issue. Kindly verify it on your end. If you have previously activated the bump offer in the plan, kindly deactivate it, save the changes, reactivate it, and save the changes again for the updated fix to be reflected in your account.