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Card on file / Card not on file
- Thread starter Rory
- Start date
P
PabblyMember2
Guest
Hello Rory,
Hope you're doing well.
Your customer has deleted his card from the client portal that's why it is not appearing in the subscription.
You can disable this option from Settings -> Client Portal. Please check the attached image.
Rory
Member
I turned the feature off.
The client paid through Stripe.
It still doesn’t show the credit card on file.
The subscriptions are not recharging. Now it says gateway not found although I never changed the gateway.
I keep having to ask the clients to re-enter their credit cards. This is not a good experience.
I'd hate to have to pay Stripe subscription fees but that experience was painless.
The client paid through Stripe.
It still doesn’t show the credit card on file.
The subscriptions are not recharging. Now it says gateway not found although I never changed the gateway.
I keep having to ask the clients to re-enter their credit cards. This is not a good experience.
I'd hate to have to pay Stripe subscription fees but that experience was painless.
Last edited:
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PabblyMember2
Guest
Hey Rory,
Kindly let us know the subscription ID you are looking into so we can analyze the issue and assist you better.
Kindly let us know the subscription ID you are looking into so we can analyze the issue and assist you better.
Rory
Member
63c5a373e1f7bb688e6dd6ed. <-- This account has two cards on file and it is still not processing.
But this is happening with all of my subscriptions that use my Stripe gateway. The cards are not on file.
Every month I'm asking them to re-enter their credit cards. Instead of being easier and cheaper than Stripe this has made it very difficult to track and chase all my invoice.
But this is happening with all of my subscriptions that use my Stripe gateway. The cards are not on file.
Every month I'm asking them to re-enter their credit cards. Instead of being easier and cheaper than Stripe this has made it very difficult to track and chase all my invoice.
P
PabblyMember2
Guest
Hello Rory,
As we checked we found that you have integrated Stripe before, but deleted the gateway and reintegrated it. So, all the subscriptions that were associated with the previous gateway are now showing the error "Fateway Not Found" and are required to switch to the new gateway by re-entering the card details.
Hope this helps.
As we checked we found that you have integrated Stripe before, but deleted the gateway and reintegrated it. So, all the subscriptions that were associated with the previous gateway are now showing the error "Fateway Not Found" and are required to switch to the new gateway by re-entering the card details.
Hope this helps.
Rory
Member
Yes, I knew that if I switched gateways it would cause everyone to re-enter the card details.
I switched my gateway back in January. I've taken 11 payments since January and I still don't have card details.
All you had to do was filter my sales by gateway and you would see the sales.
Can somebody please call me?
I switched my gateway back in January. I've taken 11 payments since January and I still don't have card details.
All you had to do was filter my sales by gateway and you would see the sales.
Can somebody please call me?
Attachments
Rory
Member
Please take more the 30 seconds to resolve my issue. It's not a user error.
You told me my clients were deleting their cards. They are not. I changed the setting so they can't delete it. I get the next payment and it still has no card details.
Now you are telling me it's because I changed my gateway without even looking to see how many sales I've had on that gateway. Notice there are still no cards since the gateway change??
Come on, man. This is getting ridiculous. This isn't customer support.
You told me my clients were deleting their cards. They are not. I changed the setting so they can't delete it. I get the next payment and it still has no card details.
Now you are telling me it's because I changed my gateway without even looking to see how many sales I've had on that gateway. Notice there are still no cards since the gateway change??
Come on, man. This is getting ridiculous. This isn't customer support.
Rory
Member
We are going on a month now and I'm having to invoice my clients again, having them enter their cards again, and next month it's going to be the same old circus.
"Please enter your card details yet a fourth time. This time we promise it will work."
Do you understand how pathetic this looks to the client?
"Please enter your card details yet a fourth time. This time we promise it will work."
Do you understand how pathetic this looks to the client?
Rory
Member
I made a sale today on that same "Stripe ActiveCampagin" gateway and don't see a card on file.
I had a sale yesterday under a different Stripe gateway "Automatic Systematic" and the card IS on file.
It has something to do with the Stripe ActiveCampaign gateway.
Can SOMEBODY call me?
Getting 1 reply a day I'm never going to get this issue resolved. I'm going on one month now.
I had a sale yesterday under a different Stripe gateway "Automatic Systematic" and the card IS on file.
It has something to do with the Stripe ActiveCampaign gateway.
Can SOMEBODY call me?
Getting 1 reply a day I'm never going to get this issue resolved. I'm going on one month now.
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