Catalogue connecting issue

[icce.org.in]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

9302195939

Email Address

[email protected]

Created a catalogue. trying to connect it with chatflow with meta business portfolio ID. but error showing. please help.

 

[Soumya Tripathi]

Hello @icce.org.in
Could you please let us know whether, while connecting the number in the WhatsApp Connection Mode, you selected “Connect with Catalog”?
If not, please follow the steps below:

On the dashboard, click Add WhatsApp Number, then select the WhatsApp Connect option. Click Next, and under WhatsApp Connection Mode, choose Connect with Catalog.

After that, proceed with the steps — add the same WhatsApp number again and continue by clicking Next → Next → Finish to complete the connection.

Please note: You do not need to delete the number from Chatflow.
You simply need to add the same number again and go through the steps so the required permissions for using the Catalog option are granted.

If you need any further help, feel free to let us know.

 

[icce.org.in]

This issue is resolved. thank you.

 

[Preeti Paryani]

Hello @icce.org.in

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.