chatflow

Hi , i would like to find out how to build a chatbot inside chatflow . For example , when a client says "hi" or any other message is sent on whatsapp, it will trigger a set of messages for example : hi - an auotmated message will be sent in whatsapp saying what is your name and when the name is provided it will move to ask the next question. I have already connected everything inside pabbly chatflow.

 

[Preeti Paryani]

Hello @NEVS,

To achieve your use case, you can simply create a flow and set the starting point of your flow as an action named Ask Question. Please refer to the attached images, where we have demonstrated how to set up the flow. Additionally, you can see an example image showing how the conversation progresses when a user sends "Hi."

 

[NEVS]

Hi , i have set the flow as per above , but i start the conversation nothing happens . please assist ;

 

[Preeti Paryani]

Hello @NEVS,

Upon checking the flow you have created, we noticed two issues:

1. The trigger keyword is set as "+hi", but the conversation starts with "hi" instead. This prevents the flow from being triggered. Please update the keyword accordingly.
2. You haven't assigned a custom variable for Name and Email in steps 2 and 3. You need to create these custom variables under the Settings section, select them in the respective steps, and save the flow.

After making these changes, please test the flow again and let us know if it works fine for you.

 

[NEVS]

i have done 2 and and 3 . what should the trigger be set as

 

[Preeti Paryani]

Hello @NEVS,

Please set the trigger keyword as "Hi" or "Hello" instead of "+hello", as indicated in the attached image.

We will be sharing a flow video tutorial soon once it is live, as our team is currently working on it.

Let us know if you need any further assistance.