Client Management on Pabbly Chatflow Lifetime Plan (Paid User here)

[interpretmedia]

1. Credit Limit Per WhatsApp Number:
   The lifetime deal includes 30,000 credits for the entire account. If I add two clients and one of them uses 29,000 credits, only 1,000 will be left for the second client.
   Is there a way to set a credit usage limit per WhatsApp number so that each client gets their fair share of credits?
2. Business Owner’s Access to All Chats:
   If I add 5 team members to manage one client’s WhatsApp number, chats are assigned one by one (chat 1 to team member 1, chat 2 to team member 2, etc.).
   How can I allow the business owner to see all chats at once, regardless of which team member they’re assigned to? I want them to be able to monitor team performance in real-time.
3. Full Access for Clients:
   As an agency, I don’t want to manually manage every client's WhatsApp (e.g., creating broadcasts, flows, importing contacts, etc.).
   If I add clients as team members, can they have full control over their own WhatsApp number? Or will they still need my help for certain tasks?
4. Custom Permissions Per Team:
   Is it possible to assign different permissions to different teams for the same WhatsApp number?
   For example:

• Team 1: Can view all chats and reply/send messages.
• Team 2: Can do everything Team 1 can do, plus create flows.

 

[Preeti Paryani]

Hello @interpretmedia,

1. You can allot the credits to a number. For detailed steps, please refer to this doc - https://docs.pabbly.com/s/f3b40ae7-...its-to-individual-whatsapp-numbers-1vyMncYqi9

Credit Limit Per WhatsApp Number:
The lifetime deal includes 30,000 credits for the entire account. If I add two clients and one of them uses 29,000 credits, only 1,000 will be left for the second client.
Is there a way to set a credit usage limit per WhatsApp number so that each client gets their fair share of credits?

2. All the chat can be monitored under the inbox section or in the Team Queues.

Business Owner’s Access to All Chats:
If I add 5 team members to manage one client’s WhatsApp number, chats are assigned one by one (chat 1 to team member 1, chat 2 to team member 2, etc.).
How can I allow the business owner to see all chats at once, regardless of which team member they’re assigned to? I want them to be able to monitor team performance in real-time.

3. The access and restrictions for the team members are mentioned here:

Full Access for Clients:
As an agency, I don’t want to manually manage every client's WhatsApp (e.g., creating broadcasts, flows, importing contacts, etc.).
If I add clients as team members, can they have full control over their own WhatsApp number? Or will they still need my help for certain tasks?

4. Currently, this isn't possible; however, you may add the feature request here - https://roadmap.pabbly.com/b/pabbly-chatflow-new-feature-request-bugs

1. Custom Permissions Per Team:
   Is it possible to assign different permissions to different teams for the same WhatsApp number?
   For example:

• Team 1: Can view all chats and reply/send messages.
• Team 2: Can do everything Team 1 can do, plus create flows.