Pre purchase question as a web agency owner

[kuldeeplive]

Hi Team,

I’m running a web agency and I’m very interested in your lifetime deal for Pabbly Chatflow. I plan to use it to manage multiple clients’ WhatsApp numbers under a single account and offer it as a service. Before purchasing, I have a few important questions:

1. Credit Limit Per WhatsApp Number:
   The lifetime deal includes 30,000 credits for the entire account. If I add two clients and one of them uses 29,000 credits, only 1,000 will be left for the second client.
   Is there a way to set a credit usage limit per WhatsApp number so that each client gets their fair share of credits?
2. Business Owner’s Access to All Chats:
   If I add 5 team members to manage one client’s WhatsApp number, chats are assigned one by one (chat 1 to team member 1, chat 2 to team member 2, etc.).
   How can I allow the business owner to see all chats at once, regardless of which team member they’re assigned to? I want them to be able to monitor team performance in real-time.
3. Full Access for Clients:
   As an agency, I don’t want to manually manage every client's WhatsApp (e.g., creating broadcasts, flows, importing contacts, etc.).
   If I add clients as team members, can they have full control over their own WhatsApp number? Or will they still need my help for certain tasks?
4. Custom Permissions Per Team:
   Is it possible to assign different permissions to different teams for the same WhatsApp number?
   For example:

• Team 1: Can view all chats and reply/send messages.
• Team 2: Can do everything Team 1 can do, plus create flows.

1. Permission Bug or Misunderstanding:
   In my trial account, I added a team member with full access and later changed their role to read-only. However, they were still able to create broadcasts and send messages.
   Is this a bug or am I missing something in the permission setup?

I’m seriously considering offering Chatflow to all my clients, but I want to ensure it’s flexible and manageable for agency use. Please help me clarify these points.

 

[ArshilAhmad]

Hi @kuldeeplive,

Kindly send these queries to the provided email address, and our team will assist you.
Email: [email protected]