Connecting Thrivecart to System IO: Issues when adding new contact to Systeme IO

[whitebeedigital.com]

Your Task History ID

IjU3NjUwNTZlMDYzZTA0M2M1MjZmNTUzNzUxMzI1MTYyNTQzNjBmMzQi_pc

I've used these forums to set up a workflow so that when a purchase is made in Thrivecart, a contact is then added to Systeme IO with a tag.

The workflow works if the contact is already in Systeme IO, but doesn't work if they are not. However, it says it's a success - but there's no new contact in System IO when we test it.

Could someone assist? Thanks.

 

[whitebeedigital.com]

Also, here's the URL if helpful: https://connect.pabbly.com/task/his...d=IjU3NjYwNTY4MDYzNzA0MzM1MjY4NTUzMDUxMzAi_pc

 

[Preeti Paryani]

Hello @whitebeedigital.com,

We have recorded a short explanation of the issue within your workflow. Please follow the recommended suggestion and let us know if it helps resolve the issue.

MABB 2025 - THRIVECART TO SYSTEM IO | Pabbly Connect

www.awesomescreenshot.com

 

[whitebeedigital.com]

Hello @whitebeedigital.com,

We have recorded a short explanation of the issue within your workflow. Please follow the recommended suggestion and let us know if it helps resolve the issue.

MABB 2025 - THRIVECART TO SYSTEM IO | Pabbly Connect

www.awesomescreenshot.com

Thank you!

However, the test email that I've used isn't showing in Systeme IO and I'm still getting an error on 'Add Contact to Tag' when the email address doesn't already exist. Could you have another look?

 

[Preeti Paryani]

Hello @whitebeedigital.com,

Could you please try testing the workflow using a different email address and let us know the outcome? Also, kindly record the entire process while testing. If the issue persists, please share the screen recording with us so we can assist you more effectively.

Looking forward to your response.

 

[whitebeedigital.com]

Hello @whitebeedigital.com,

Could you please try testing the workflow using a different email address and let us know the outcome? Also, kindly record the entire process while testing. If the issue persists, please share the screen recording with us so we can assist you more effectively.

Looking forward to your response.

Thank you! screen share here:

MABB 2025 - THRIVECART TO SYSTEM IO | Pabbly Connect - 17 April 2025

Use Loom to record quick videos of your screen and cam. Explain anything clearly and easily – and skip the meeting. An essential tool for hybrid workplaces.

www.loom.com

 

[whitebeedigital.com]

Just to update: the contact is now being created in Systeme IO and it now seems to be adding the relevant tag!

 

[ArshilAhmad]

Thank you for the update. We are glad it's working now.