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CONSULTATION ON STOP KEYWORDS AI ASSISTANT
- Thread starter rfchong
- Start date
Hello @rfchong,
Thank you for your query. At the moment, if a user sends a stop keyword, the AI Assistant will typically stop and the chat status will change from AI Assistant to Intervene. No additional message can be triggered directly upon receiving a stop keyword.
However, you can achieve a similar outcome in a different way. Instead of configuring it as a stop keyword, you may include the phrase in your knowledge base. This way, if the user types such a message, the assistant can automatically respond with something like “We are connecting you to a human agent shortly”.
Thank you for your query. At the moment, if a user sends a stop keyword, the AI Assistant will typically stop and the chat status will change from AI Assistant to Intervene. No additional message can be triggered directly upon receiving a stop keyword.
However, you can achieve a similar outcome in a different way. Instead of configuring it as a stop keyword, you may include the phrase in your knowledge base. This way, if the user types such a message, the assistant can automatically respond with something like “We are connecting you to a human agent shortly”.
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