Convertkit - Teachable issue

[Wallimann]

Hello!
I want to enroll a student in a Teachable course when they are added to a ConvertKit form.
For some reason when testing I get some errors.

This short video explains my issue: https://share.getcloudapp.com/5zunPXWW

 

[Supreme]

Hey @Wallimann

In the student field of the "Teachable: Unenroll Student From Course" action event, you need to pass the students' Id from the "Teachable: Search User" action steps response received. Please check out the following screenshot for a better understanding -

 

[Wallimann]

Thanks @Supreme
I did this but for some reason I'm not able to see the mapped values in the teachable Unenroll part.

 

[Supreme]

Hey @Wallimann

Please refresh your window page or re-connect the action step and then try again.

 

[Wallimann]

I keep getting error unfortunately.
Can I hire someone get someone to get inside my dashboard ad fix it for me?
Any suggestions?

 

[Wallimann]

@Supreme Forgot to post a picture.. Basically the workflow keeps failing on the very last step.

 

[Wallimann]

And this:

 

[Supreme]

Hey @Wallimann

You need to map the User Id on the "Student" field instead of a name as we have already mentioned to you.

Please check out the following screenshot for a better understanding -

 

[Wallimann]

That's what I did though and still keep getting that error..

 

[Supreme]

Hey @Wallimann

We looked into your workflow and it is working fine. And you do not need to turn on the map button on the Course field and if you do you need to map/type the course Id instead of the Course-name.

 

[Wallimann]

@Supreme Hello again. It's almost working, however even though Pabbly says that the course was unenrolled in Teachable, it is not.
This video explains: https://share.getcloudapp.com/d5uNDmbl
I hope this ca be fixed!

 

[Supreme]

Hey @Wallimann

Please try again and make sure that the student whom you are unrolling from a course must already enroll in the course.

 

[Wallimann]

Hello @Supreme
I did multiple times with different test emails. Pabbly says that by ear workflow succeeded bug the course is not removed from the user account in Teachable.
I even paid an expert to try to solve this but he couldn’t fix it. I’m pretty desperate!

 

[Supreme]

Hey @Wallimann

Please allow us some time, we might need to run some tests and have to investigate it. We will get back to you with an update soon.

 

[Wallimann]

Thank you very much @Supreme
Let me know if you need access to my Teachable or ConvertKit to test this on my system more easily.
I hope you can fix it!

 

[Supreme]

Hey @Wallimann

While testing the action event we found that unrolling a student/user, you wouldn't be available to know from the course detail when they get unrolled.

You need to check them from the individual student's section. For better understanding, you can check out the following video for a better understanding -

https://www.screenpresso.com/cloud/h70qd/

 

[Wallimann]

Thank you for the video @Supreme
I understand all the steps and that's exactly what I do but Teachable is not removing the course from the student.
Take a look at this video please: https://share.getcloudapp.com/P8u6DrAw

Thanks in advance!

 

[Supreme]

Hey @Wallimann

We tried the same at our end and it seems like the students are being unrolled via action step/workflow. But Teachable is not showing the unrolled students from the "Course" section and if you can check the same in the "User" section on your Teachable dashboard you can see it is unrolled.

So regarding your issue of why it is not displaying the same on the "Courses" section, you need to raise the query to the Teachable support team.

And you can also refer to the same video to them as a reference for your concern.

https://www.screenpresso.com/cloud/h70qd/

 

[Wallimann]

@Supreme The issue is that students are not unenrolled at all. I am checking this in the student user dashboard. We’re you able to check the video I sent in the last message?
I talked to Teachable and they said that I should talk to you!

 

[Supreme]

Hey @Wallimann

We have tested the action event on the Postman(3rd party application for testing) as well and it is still not showing unroll students on the dashboard.

Though we have contacted their support team for the same. If we get any response from them we will update you.