Create Engagement Hubspot - only bringing up few tickets

[bajglass]

I have followed the previous post, received all the similar errors and went with fixing them. But ultimately, It is just not finding the "Associated Id's" for the tickets, deals etc. So no chance of success.
10 hours in and nothing.
I've mapped, I've direct input, and I've pulled out half my hair. LOL
But it will not find my ID for the Associated ticket.
It seems many have this issue.
Any new help here

 

[Pabblymember11]

Hey @bajglass

Could you please briefly elaborate on your complete workflow and the name of the workflow in which you have tried the respective action step of Hubspot?

 

[bajglass]

Workflow Create Note.
I have new trigger - new entry cognito form
search ticket - hubspot
create engagement hubspot - note / task/ meeting, etc. anything create engagement
id ticket, id contact, id portal, etc. I have tried all different variants. I have it working on other platforms
The one thing I could narrow it down to is that it did not read or was able to pull up or identify tickets, Without mapping, it only references a few. Each time pulling random few ticket names.
Si ti search ticket and make sure it is identified correctly, i do that step first.
But nothing and I have tried every variable.
But it will not refrence the ticket or pull ticket information in full, like it does for other steps.
From previous post and others online this seems to be a Pabbly Issue.

 

[Pabblymember11]

Hey @bajglass

As we can see from your workflow, you have removed the further action step of your automation, so kindly create your further action step in which manner you are driving the action and then can guide you on how you remove such an issue.

 

[bajglass]

It may appear, as I created a new simple one to tr to isolate the issue. The ability to create a date and time stamp that equals midnight (per hubspot)

Create an Engagement | Engagements API

POST /engagements/v1/engagements - create an engagement (an email, call, meeting, task or note) on an object.

legacydocs.hubspot.com

and

How should timestamps be formatted for HubSpot's APIs?

The HubSpot APIs use UNIX formatted timestamps in milliseconds. Any timestamp values must be in the correct format before making requests to HubSpot APIs.

legacydocs.hubspot.com

 

[bajglass]

Just very frustating
Invalid input JSON on line 1, column 1: Cannot deserialize value of type `com.hubspot.engagements.base.detail.views.EngagementDetailViewWithJson` from Array value (token `JsonToken.START_ARRAY`)

 

[Pabblymember11]

Hey @bajglass

In the Associate Ticket IDs field, you need to pass the Id in the square brackets, kindly check the following screenshot.

Further, you could see an error in the action step which occurs when the ticket was already been associated previously.

 

[bajglass]

I can't believe it just worked. And mostly I can't believe this Forum worked. Thank you sooo much!!!! I know you all are not in an easy spot to assist and with all the users I cannot even imagine what you all must go through. Thank you again.