Credit Card Fields

[Tvx1]

Hello,
Not sure what I might be doing wrong, but the credit card fields seem to be missing in my checkout page. Any pointers and suggestions are greatly appreciated. Thanks

 

[Deleted member 9923]

Hello @Tvx1 ,
Once you select the payment gateway, such as Stripe in the checkout page for making the payment, after that the card details fields will be displayed on the page.

 

[Tvx1]

Interesting, I tried click on the Stripe icon and nothing happened. Do the fields not show up automatically like in regular checkout pages?
I tried clicking on the complete order and I got an email saying the payment had failed, but the CC fields never showed up.

 

[Deleted member 9923]

Hello @Tvx1 ,

Upon reviewing your account associated with the email address - [email protected], we've identified the issue you're encountering with Stripe. The problem of the card details section not appearing is likely because the Stripe payment gateway has not been configured correctly in your account. We kindly request you to configure and connect the Stripe payment gateway correctly in your Pabbly Subscription Billing account to resolve this issue.

Please refer to the screenshot below for more details.

Additionally, please consult the following help document which provides guidance on how to connect the Stripe payment gateway with Pabbly Subscription Billing.
https://forum.pabbly.com/threads/stripe-integration-guide.17362/

 

[Tvx1]

Interesting. I never got that message. Let me reconnect Stripe again.

Thanks for the heads up