Credit Usage Review Request – Lifetime Standard Plan

[mezmer]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

+91 81400 99905

Email Address

[email protected]

Hey guys,

I need a bit of clarity regarding my Pabbly Chatflow setup. It seems that 2,400 credits out of my total 3,000 have already been used, leaving me with just 600 credits for the rest of the month.

I wasn't expecting this level of consumption, so I'm a bit concerned. Could you please take a look at my account and check if there's anything in my setup that's consuming more credits than necessary? I'd also appreciate any suggestions on how I can simplify or optimize my workflows to reduce the drain.

Looking forward to your response and thanks in advance!

 

[Preeti Paryani]

Hi @mezmer,

Thank you for reaching out.

We would like to clarify that in Pabbly Chatflow, 1 outgoing message = 1 credit. Based on your usage, approximately 2,400 messages have been sent this month, which is why 2,400 credits have been consumed.

In case you require additional credits, you can consider upgrading to a higher plan:
https://www.pabbly.com/chatflow/#pricing

Please let us know if you need further assistance.

 

[mezmer]

I dont want to upgrade it. I just want to add more credits to it and there should be an option to do so. If you are selling a saas you need to let people use it and also I am not asking to give free credits buy allow to buy more credits if people want. You cannot just sell lifetime offers and then say it has limits that cannot be tackled. Why did you even give offers in first please.
I kindly, simply request to raise a custom invoice and add credits to my account with [email protected] it's SUPER URGENT!!!
request to fix it immediately my business will stop running in some hours if this doesnt happen.

 

[Hrishabh.pabbly]

Hello @mezmer ,

Thank you for your message and for sharing your concerns.

As you are currently on the Pabbly Chatflow One Time Plan – Standard (USD), the way to add additional credits is to purchase another plan from our pricing page:
Pabbly Chatflow Pricing

Could you please let us know whether you need these extra credits just for this particular month or if you’d like to have them available throughout the year? Based on that, we can create subscription assigned to your email address ([email protected]) to ensure you have enough credits without interruptions.

Looking forward to your confirmation so we can proceed immediately.

 

[mezmer]

Alright here's the thing, I'm currently on the lifetime plan with 3,000 monthly credits, but it turns out it is insufficient for my needs. I'm only interested in staying on a lifetime plan and monthly subscriptions aren't an option for me.

Could you let me know if I can upgrade to a higher lifetime tier? Specifically, I'm looking at the 10K or 30K monthly credits options. I recall seeing a 10K tier previously (couple of years back), but it doesn't seem to be listed anymore. Could you confirm whether that's still available?

I'm finalizing the requirements with my client and will confirm the exact tier shortly. If upgrading within the lifetime plans isn't possible, I'd like to discuss a refund instead.

Thanks

 

[ArshilAhmad]

As per our policy, Pabbly Chatflow Lifetime Plans cannot be upgraded or switched to a different Lifetime Plan.

Pabbly Chatflow: One Time Lifetime Deal

“Unlimited WhatsApp Numbers at No Extra Cost” “No Extra Fees for Team Members” “Unlimited Chatbots with No Additional Fees” Powered by Official WhatsApp Business Cloud API Run Your Entire Business on WhatsApp! 🚀Automate Marketing, Sales & Customer Support Send offers & updates on WhatsApp...

buy.pabbly.com

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[mezmer]

Hey @ArshilAhmad,

I understand that the policy states lifetime plans are not upgradeable. However, my current plan is not meeting my requirements, and I'd really appreciate your help in making a transition.

Here's my situation: if I can't upgrade to a higher lifetime tier, I would need a refund on my current plan. I'm aware that the no-questions-asked refund window is 30 days and that we've crossed that period, but I kindly request an exception here.

To be clear, I'm very happy with the platform and the services. The only issue is that the credit limits on my current plan aren't practical for my usage. Regardless of the outcome, I will be staying with Pabbly. I'll either be moving to a higher lifetime plan or switching to a monthly plan, depending on what gets finalized with my client. In either case, the current lifetime plan would no longer be needed.

I do have existing chatflows and configurations set up on my current account that I need to keep. All I'm requesting is help transitioning to a plan that fits my needs while retaining my current setup and work. I'd like to avoid having to rebuild everything from scratch.

Would really appreciate any flexibility you can offer on this.

Thank you

 

[Preeti Paryani]

Hi @mezmer,

Thank you for reaching out and for clearly explaining your situation. We truly appreciate your kind words about the platform.

However, since the 30-day refund window has already passed, we won’t be able to process a refund or adjust the previous purchase.

As an alternative, we recommend opting for a yearly plan if you require higher usage limits. Currently, monthly plans are not available for Pabbly Chatflow.

You can check the available plans here:
https://www.pabbly.com/chatflow/#pricing

Please let us know if you need any help choosing the right plan or with the transition.

 

[mezmer]

That's unfortunate. I was hoping to upgrade and spend more on the platform, but it seems there's no way to do that. I'll figure it out from my end.

Thanks for your time.

 

[Preeti Paryani]

Sure, please feel free to reach out to us if you face any issues in the future.