Replied Delete subscribers

[cenac]

Hello, I need to delete subscribers. I previously had a more complete plan, which allowed me to have around 30,000 subscribers. Now I need to reduce the list to keep a maximum of 10,000 subscribers.

I submitted a support ticket, but the issue was never resolved. The platform is not allowing me to delete more subscribers.

Could you please help me with this issue?

 

[ArshilAhmad]

Hi @cenac,

Please allow us some time to look into this concern. We will get back to you shortly.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com

 

[ArshilAhmad]

You can delete a maximum of 50% of your current subscription. Since your plan allows up to 10,000 subscribers, you can delete a maximum of 5,000 subscribers.

Please export your entire subscriber list and let us know once done. We will reset the subscriber section, after which you can import 10,000 subscribers again.

Please note that once the subscriber list is reset from our end, you will not be able to retrieve the deleted data. Make sure to export your existing subscriber list before making the reset request.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com

 

[cenac]

Hello,

I have already exported my contact list. Could you please help me reset the contacts so I can add them again?

 

[Hrishabh.pabbly]

Hi @cenac ,

Thank you for confirming that you have exported your contact list.

As requested, we have successfully deleted all subscribers from your Pabbly Email Marketing account. Your subscriber section has been reset, and you are now free to import your list of up to 10,000 subscribers.

If you need any further assistance with the import process, please let us know!

 

[cenac]

I can’t send the emails. The system shows the following message:

“You are trying to send 6,542 emails, but your daily limit has only 500 emails remaining. To send more emails, please request a sending limit increase.”

I need to send at least 7,000 emails. Could you please help me increase my sending limit?

Best regards.

 

[ArshilAhmad]

As we can see, you previously used the 10,000 email limit in the previous version of Pabbly Email Marketing with decent spam and bounce statistics. We have increased your sending limit to 10,000 emails, which is the maximum allowed for your plan.

Please ensure that you continue to maintain good spam and bounce statistics.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com