• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Different Types of Subscription Status

When you explore Pabbly Subscription, you will notice the following are the different types of Subscription statuses :

Live - Live as a status of a subscription is indicated when a customer is successfully subscribed to an active/live plan.

Pending - Pending as a status of a subscription is indicated when a customer is subscribing to an active/live plan and somehow the payment process fails to complete.

Trial - Trial as a status of a subscription is indicated when a customer has subscribed to a trial plan.

Expired - Expired as a status of a subscription is indicated when the validity of a certain plan has ended.

Dunning - Dunning as a status of subscription is indicated in certain conditions such as when Credit/Debit card is declined, when the system tries to renew the recurring subscription but fails & when the system is sending dunning emails to the customer to update his card details.

P.s: If the payment is made before 3 email reminders then the status is changed from “Dunning” to “Paid”.
If the payment is not made until the 3rd email reminder then the status is changed from “Dunning” to “Unpaid” or "Canceled", depending on one's dunning settings.


Canceled - Cancelled as a status of a subscription is indicated when a subscription is canceled immediately.

Non Renewing - Non-renewing as a status of a subscription is indicated when a subscription is scheduled to be canceled on the next billing date or at the end of the current term.

Unpaid - If the payment is not made until the email reminder via dunning settings then the status is changed from “Dunning” to “Unpaid”. (It also depends on the dunning settings you saved.)

Trial Expired - Trial Expired as a status of a subscription is indicated when the subscribed Trial has ended.

Paused - Paused status indicates that the subscription is paused or halted.

Future - A subscription with the "future" status is created when the subscription is set up for future dates from the present date. In this case, an invoice is not generated or shared with the customer. The invoice will be generated and shared when the date for which the subscription was created arrives.

The subscription status will be automatically updated based on the payment status, such as pending, live, expired, or if a trial period is offered, it may change to trial when the date for which the subscription was created arrives.
 
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