Important Points related to the Functionalities of Razorpay and PayPal with Pabbly Subscription Billing

This comprehensive guide aims to explain the distinctive functionalities and considerations associated with the seamless integration of Razorpay and PayPal payment gateways with Pabbly Subscription Billing.

Functionalities of Razorpay and PayPal with Pabbly Subscription Billing​

There is a difference in functionalities between Razorpay and PayPal when integrated with Pabbly Subscription Billing. This discrepancy arises because subscriptions are created directly in Razorpay and PayPal also. These two payment gateways initiate payments directly from their end, unlike other payment gateway where the Pabbly Subscription Billing system initiates the recurring payment.
Please refer to the points below to gain a better understanding of the functionality of these two payment gateways with Pabbly Subscription Billing.

• Recurring Payments

For Razorpay and PayPal payment gateways, the initiation of recurring payments occurs directly from the respective Razorpay and PayPal Payment Gateways. This stands in contrast to other gateways, where the Pabbly Subscription Billing system typically spearheads the recurring payment processes.

• Subscription Status and Invoice Generation

In instances where the payment gateway is either Razorpay or PayPal and the corresponding subscription is in a "Halted" state within Razorpay, Pabbly Subscription Billing refrains from generating an invoice. Such subscriptions will remain live/active for one week before transitioning to the dunning state if the payment is not received during this period.

If the payment is not received within 7 days through the relevant payment gateway, Pabbly Subscription Billing will update the Subscription Status to Dunning. Notably, these subscriptions deviate from the standard dunning process, with their status being updated to Dunning due to non-payment within the specified 7 days for the respective payment gateway.

• Dunning Management

If due to some reason the payment is not received within 7 days through the relevant payment gateway, Pabbly Subscription Billing will update the Subscription Status to Dunning. Notably, these subscriptions deviate from the standard dunning process, with their status being updated to Dunning due to non-payment within the specified 7 days for the respective payment gateway.
Dunning management diverges for Razorpay and PayPal, as Pabbly Subscription Billing does not initiate dunning attempts. Pending payments are directly handled by the payment gateways, resulting in a distinctive dunning management approach for these specific gateways.

• Card Details Update

Customers are restricted from updating their card details when the payment gateway for the subscription is either Razorpay or PayPal. This functionality is intentionally limited within Pabbly Subscription Billing for these two payment gateways.

• Change Billing Date

The "Change Billing Date" functionality within Pabbly Subscription Billing does not work for Razorpay and PayPal payment as the subscriptions are created and charged from these payment gateways directly.

• Upgrade/Downgrade Subscription

The "Upgrade/Downgrade Subscription" functionality within Pabbly Subscription Billing does not work for Razorpay and PayPal payment as the subscriptions are created and charged from these payment gateways directly.

• Replacing Razorpay or PayPal Account within Pabbly Subscription Billing

In the event that you wish to replace your Razorpay or PayPal account associated with Pabbly Subscription Billing, adhere to the following steps:

1. Cancel existing recurring subscriptions in your current Razorpay or Paypal account.
2. Recreate these subscriptions within Pabbly Subscription Billing, integrating the new PayPal account into your Pabbly account.
3. Select the new PayPal account as the payment gateway in the plan settings.
4. Share the new checkout page link with your customers for payment.
5. Upon successful payment, a new subscription for the same customer will be created in your Pabbly Subscription Billing, now linked to the updated PayPal account.

By adhering to these guidelines, you can adeptly manage subscriptions and payments while seamlessly integrating Razorpay and PayPal with Pabbly Subscription Billing.