• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

DocuSign not populating any fields despite mapping

thebpandey

Member
Leadconnector is connected to DocuSign via Pabbly.
A Tag triggers the Webhook, which sends data in to Pabbly, which I've verified. Then the data is sent to a DocuSign template and each field is mapped. But when DocuSign draft created by Pabbly is opened, it is always blank.

I saw another user had this same issue. Was this resolved?
 

ArshilAhmad

Moderator
Staff member
Thank you for sharing the video. Please allow us some time to look into this concern. We will get back to you with an update soon.
 

Preeti Paryani

Well-known member
Staff member
Hello @thebpandey

We have escalated the issue to our technical team, they're looking into it. Kindly allow us some time we will get back to you with the updates as we have some.
 

ArshilAhmad

Moderator
Staff member
Our team has contacted DocuSign regarding this concern, and we will get back to you with an update as soon as we have one.
 

thebpandey

Member
Following up to see if there was any update on this. I'd really appreciate some testing/guidance on what might be missing here.
Other custom PDFs we have work without an issue. But the TREC Purchase Agreement does not populate data.
This is a critical item for our daily operational workflow.
 

thebpandey

Member
Checking to see whether there's been a resolution to this.
Still extremely high-priority and critical item for our business workflow.
 

ArshilAhmad

Moderator
Staff member
Our team has followed up on our initial request with DocuSign's team twice but has yet to receive a response from them. We require their assistance to resolve this issue. As soon as we hear back from them, we will update you. In the meantime, we recommend that you also reach out to them to help expedite the process.
 

Preeti Paryani

Well-known member
Staff member
Hello @thebpandey

We understand you’ve been facing issues with the DocuSign application for some time. Despite our repeated attempts to contact the DocuSign team, we haven’t received any response yet.

We recommend you try reaching out to them directly using the provided cURL request. Please let us know if you receive any updates so we can assist further.

curl --location 'https://na4.docusign.net/restapi/v2.1/accounts/d89afd61-8723-48a2-8fcb-6d66f0414f58/envelopes' \
--header 'content-length: 669' \
--header 'content-type: application/json' \
--header 'accept: application/json' \
--header 'cookie: cloud.session.token=dummy' \
--header 'cache-control: no-cache' \
--header 'authorization: Bearer Token' \
--header 'accept-encoding: deflate, gzip, br, zstd' \
--header 'user-agent: Pabbly Connect' \
--header 'host: webhook.site' \
--data-raw '{
"accountId": "d89afd61-8723-48a2-8fcb-6d66f0414f58",
"emailSubject": "subject",
"emailBlurb": "Message",
"templateId": "d585ee80-3ec1-43d0-9a7d-1f047e2cbf6b",
"status": "sent",
"templateRoles": [
{
"roleName": "role",
"name": "Recipient name",
"email": "[email protected]",
"tabs": {
"textTabs": [
{
"tabLabel": "Name a887e9b3-bef8-4bd2-9fa3-3ce176ffec9c",
"value": "New name"
},
{
"tabLabel": "Text a3d25842-cbff-4997-99a9-6bf8015a4088",
"value": "Text A3d25842-cbff-4997-99a9-6bf8015a4088"
},
{
"tabLabel": "Text d0b6439a-dcb9-4c9a-9cb4-faa05fdbd78d",
"value": "Text D0b6439a-dcb9-4c9a-9cb4-faa05fdbd78d"
},
{
"tabLabel": "Date Signed 98d74f05-e8e9-4303-b103-a6671214f9df",
"value": "2011-12-3333"
}
]
}
}
]
}'
 

thebpandey

Member
Could you please attempt to look in to this again? Docusign won't respond to me. It works for another automation doing exactly the same, but with a shorter PDF. This is the only one not working. Need help!!
 

ArshilAhmad

Moderator
Staff member
I had a discussion with the technical team, and they informed me that we haven't received any updates from DocuSign despite multiple follow-ups. We need their assistance in getting this issue fixed.
 
Top