DocuSign not populating any fields despite mapping

[thebpandey]

Leadconnector is connected to DocuSign via Pabbly.
A Tag triggers the Webhook, which sends data in to Pabbly, which I've verified. Then the data is sent to a DocuSign template and each field is mapped. But when DocuSign draft created by Pabbly is opened, it is always blank.

I saw another user had this same issue. Was this resolved?

 

[ArshilAhmad]

Hi @thebpandey,

Could you please share the Workflow URL in which you have this concern?

 

[thebpandey]

Here's a loom I recorded explaining what's not working:

https://www.loom.com/share/56e6b79493ba4b61ad0063272e2989c6?sid=26f04984-c9ed-4b2e-82da-133e6fe476ee

Here's the workflow URL
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZjMDYzNTA0MzA1MjY1NTUzMTUxM2Ii_pc

 

[ArshilAhmad]

Thank you for sharing the video. Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[thebpandey]

Hello, just following up to see if there was an update to his?

 

[Preeti Paryani]

Hello @thebpandey

We have escalated the issue to our technical team, they're looking into it. Kindly allow us some time we will get back to you with the updates as we have some.

 

[thebpandey]

Hello, any update on this?

 

[ArshilAhmad]

Our team has contacted DocuSign regarding this concern, and we will get back to you with an update as soon as we have one.

 

[thebpandey]

Following up to see if there was any update on this. I'd really appreciate some testing/guidance on what might be missing here.
Other custom PDFs we have work without an issue. But the TREC Purchase Agreement does not populate data.
This is a critical item for our daily operational workflow.

 

[ArshilAhmad]

Please allow us some time. We will get back to you shortly.

 

[thebpandey]

Checking to see whether there's been a resolution to this.
Still extremely high-priority and critical item for our business workflow.

 

[ArshilAhmad]

Our team has followed up on our initial request with DocuSign's team twice but has yet to receive a response from them. We require their assistance to resolve this issue. As soon as we hear back from them, we will update you. In the meantime, we recommend that you also reach out to them to help expedite the process.

 

[Preeti Paryani]

Hello @thebpandey

We understand you’ve been facing issues with the DocuSign application for some time. Despite our repeated attempts to contact the DocuSign team, we haven’t received any response yet.

We recommend you try reaching out to them directly using the provided cURL request. Please let us know if you receive any updates so we can assist further.

curl --location 'https://na4.docusign.net/restapi/v2.1/accounts/d89afd61-8723-48a2-8fcb-6d66f0414f58/envelopes' \
--header 'content-length: 669' \
--header 'content-type: application/json' \
--header 'accept: application/json' \
--header 'cookie: cloud.session.token=dummy' \
--header 'cache-control: no-cache' \
--header 'authorization: Bearer Token' \
--header 'accept-encoding: deflate, gzip, br, zstd' \
--header 'user-agent: Pabbly Connect' \
--header 'host: webhook.site' \
--data-raw '{
"accountId": "d89afd61-8723-48a2-8fcb-6d66f0414f58",
"emailSubject": "subject",
"emailBlurb": "Message",
"templateId": "d585ee80-3ec1-43d0-9a7d-1f047e2cbf6b",
"status": "sent",
"templateRoles": [
{
"roleName": "role",
"name": "Recipient name",
"email": "[email protected]",
"tabs": {
"textTabs": [
{
"tabLabel": "Name a887e9b3-bef8-4bd2-9fa3-3ce176ffec9c",
"value": "New name"
},
{
"tabLabel": "Text a3d25842-cbff-4997-99a9-6bf8015a4088",
"value": "Text A3d25842-cbff-4997-99a9-6bf8015a4088"
},
{
"tabLabel": "Text d0b6439a-dcb9-4c9a-9cb4-faa05fdbd78d",
"value": "Text D0b6439a-dcb9-4c9a-9cb4-faa05fdbd78d"
},
{
"tabLabel": "Date Signed 98d74f05-e8e9-4303-b103-a6671214f9df",
"value": "2011-12-3333"
}
]
}
}
]
}'