Duplicate subscription issue In create customer with subscription

[chirag-yopmail]

Hello Team,
I am using pabbly subscription billing APIs but when i am using create customer with subscription and sometime when its hits multiple times , THE ISSUE FOUND DUPLICATE SUBSCRIPTIONS CREATING WITH SAME CUSTOMER.


Regards,

 

[chirag-yopmail]

Hello Team,
I am using pabbly subscription billing APIs but when i am using create customer with subscription and sometime when its hits multiple times , THE ISSUE FOUND DUPLICATE SUBSCRIPTIONS CREATING WITH SAME CUSTOMER.


Regards,

@Preeti Paryani can you please look this

 

[Preeti Paryani]

Hello @chirag-yopmail,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next reply:

"You have my permission to log into my Pabbly Connect account and edit the workflow, if required. Here is the registered email address associated with it."

Looking forward to assisting you further.

 

[chirag-yopmail]

Thanks @Preeti Paryani for the instant replay , but i think you have misunderstood my point , i was taking about the PBS APIs.
you will found the api with below link.

https://apidocs.pabbly.com/#fa365f13-a67c-4973-8967-0e4db2c2a109
when we hit this api multiple time it was creating duplicate records , so could you please check.
Thanks again..

 

[Preeti Paryani]

Hello @chirag-yopmail,

Thank you for the clarification. This behavior should not occur. If the same endpoint is hit with identical details, a new contact should not be created since we perform a check by email. If the email already exists, the customer record is not duplicated.

However, to investigate further, could you please share a screen recording of the process where hitting the endpoint twice is creating duplicate contacts with the same email? Additionally, kindly provide the email address associated with the PSB account where these contacts were created.