email not offered as option

[inghamsteve]

I am trying to connect thrivecart product purchase with circle. when I get to the circle action it requires an email - however, the dropdown menu options offered in this field do not include an email address. I tried doing convertkit to circle and the same issue remains. Please can someone tell me what I am doing wrong?

 

[Pabblymember11]

Hey @inghamsteve

As we can see from your respective workflow, you didn't capture your webhook response of Thrivecart: Product Purchase completely.

You can refer to our tutorial video on how you can capture the webhook response of Products purchase from your Thrivecarts.

(Watch the second part of the video)