Email Parser Issues

[Devin Morris]

Your Task History ID

IjU3NjIwNTZiMDYzMjA0MzI1MjY1NTUzMTUxMzQ1MTY2NTQzNyI_3D_pc

Work Flow INVOICE PAID 2.0
Issue: I have a workflow that is triggered by a email parser. I can see that it is working, because in the history I can see that the trigger was received. Yet, when I look in the responses I only see two out of five responses. Why am I not able to see the responses in the workflow, but I can see them in the history?

Yes....I have tried refreshing the responses and clicked the WAITING FOR EMAIL RESPONSE button, and I am still not getting the responses that I can see in the history. I had this issue before, and the person that was helping me attempted to tell me that I was not hitting the refresh button , i am positive that is not the issue.

Thank you for your help.

 

[ArshilAhmad]

Hi @Devin Morris,

As mentioned previously, the responses that appear in your Task History will not appear in the trigger step of your workflow setup (Email Parser).

You need to click the 'Re-Capture Email Parser Response' button and then receive an email to capture the response in the trigger step.

The first email you receive after clicking the 'Re-Capture Email Parser Response' button will appear in your trigger step. This email will not show up in your Task History. Any subsequent emails received will again appear in your Task History but not in the trigger step of your workflow setup.

Only the first email received after clicking the 'Re-Capture Email Parser Response' button will appear in the trigger step of your workflow setup.

 

[Devin Morris]

I did that...

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

Two new responses have been captured in your Email Parser trigger step.

 

[Devin Morris]

Nevermind...your Support has no desire to help your customers..I have at least 100 workflows, and clearly I know how that aspect works, the email parser is not working properly

 

[ArshilAhmad]

We apologize if you felt that way; that was never our intention. However, the responses are being captured in the trigger step when you click on the 'Re-Capture Email Parser Response' button. Is this not what you were looking for?