Encharge: get custom fields

[Istvan]

Hello,
Action: Encharge / Search Person by Email.
If I use the action with a different email address, I get different custom fields.
Sometimes I only see the built-in Encharge fields, sometimes also what I recorded as a custom field.
How could this be?
I have only one existing Encharge connection.
Thanks

 

[Istvan]

Could this be some cache problem?
How can I force an action to load fresh data from another action or external connection?
I tried reloading, CTRL + F5, the connect button again.

 

[Pabblymember11]

Hey @Istvan

Could you please elaborate on your concern and share the workflow name in which you are facing such a thing. Also if you could share a screenshot or a short video would help us to assist you accordingly.

Thanks!!

 

[Istvan]

Hey @Istvan

Could you please elaborate on your concern and share the workflow name in which you are facing such a thing. Also if you could share a screenshot or a short video would help us to assist you accordingly.

Thanks!!

Hello,
Workflow name: "Shr - Új, rend. mód - Webhook -> Encharge"

Action: Encharge : Add or Update Person (6.)
All custom fields are shown here.

Next Action:
Encharge : Search Person by Email (7.)
NO custom fields are shown here.

Thanks.

 

[Istvan]

The VBout Action working same.

Vbout : Add Contact to List
All custom fields are displayed

Vbout : Get Contact by Email
NO custom fields are displayed

 

[Pabblymember11]

Hey @Istvan

Workflow name: "Shr - Új, rend. mód - Webhook -> Encharge"

Action: Encharge : Add or Update Person (6.)
All custom fields are shown here.

Next Action:
Encharge : Search Person by Email (7.)
NO custom fields are shown here.

Thanks.

Thanks for the details. To get the Custom fields in the API response of Encharge and in Vbout the Custom field values have to be available in the field.

For a better understanding please check out the short recorded video - https://www.screenpresso.com/=fgjHc

In Vbout -

 

[Istvan]

Ahh
If I add a value to the custom field in the integrated app, it will be queried.
Its works for VBout, custom fields appeared immediately.
I'll try Encharge too.
Thanks.