Error emails

[andrewstrealtor]

I have only today started receiving error emails again when a workflow step encounters an error. It has been 2 months or possibly longer since I've received a single error email. Please explain why they stopped and why they only started working again today for every and all workflow I have running.

 

[Preeti Paryani]

Hello @andrewstrealtor

Upon investigation, we have found that your workflow needs some updates, as the step which get failed doesn't received the id from the previous step. Please refer to this loom video to learn more about the issue - https://www.loom.com/share/77bef4c48b1546488c389640ef9a6c6f?sid=f6bd384d-0b61-493e-9947-d1f3e7916974

 

[andrewstrealtor]

Please re-read my message and reply according to what I said, not why you misinterpretted.

 

[Preeti Paryani]

Hello @andrewstrealtor

I have escalated the issue to our technical team for further investigation. Please allow us some time to identify the cause, and we’ll keep you updated with any progress. Thank you for your patience!

 

[Preeti Paryani]

Hello @andrewstrealtor

I want to let you know that as of now we do not have any feature to turn off or on the error email notifications and we do not have made any changes from our end.

However, the issue seems to be a blockage issue because of which you haven't received emails sent by us.

 

[andrewstrealtor]

There is no bloackage on my side. You haven't sent an error email in over 2 months and now they just randomly started working again.