Error: SMTP Error: Could not authenticate.

[kumarbobbyldh]

Your Workflow URL

https://connect.pabbly.com/task/history?filter_status=applied&filter_by_workflow_id=IjU3NjcwNTZjMDYzMzA0MzQ1MjY1NTUzNjUxMzMi_pc

Your Task History ID

IjU3NjUwNTY0MDYzMjA0M2M1MjZjNTUzMjUxMzM1MTYwNTQzMjBmMzgi_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Why i get this issue i also connect my smtp account to pabbly but i get same issue how i can fix it can you help me to fix

 

[ArshilAhmad]

Hi @kumarbobbyldh,

Based on your task history, it appears that you were able to fix the issue.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[kumarbobbyldh]

yes its fixed now thanks for time

 

[Preeti Paryani]

Thanks for the update.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.

 

[kumarbobbyldh]

can i ask one question

 

[kumarbobbyldh]

when I create a deal on HubSpot, right? Then it's triggered in Pably, then Pably send a reminder email according to HubSpot date and time, right? But, for example, when sometimes later, clients want to change their scheduling date, right? Scheduled date, then reminders, the reminders are getting same on the same on the previous date, but I want to change on new date

 

[Preeti Paryani]

Hi @kumarbobbyldh,

Thank you for your question.

Could you please share the workflow URL associated with this concern so we can review the setup and assist you accordingly?

 

[kumarbobbyldh]

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hi @kumarbobbyldh,

Thanks for sharing the workflow.

Currently, the workflow is triggered when the deal is created, and the reminders are scheduled based on that initial date. If the deal date is updated later, the already scheduled reminders will still follow the old date.

To handle this, you can add a HubSpot: Search Deal step before sending the reminder and check if the current deal date matches the trigger date. If it matches, send the reminder; otherwise, stop the workflow.

You can also create a separate workflow triggered on Deal Updated to send reminders based on the updated date.

 

[kumarbobbyldh]

ok sure let me try if i need anything i let you know

 

[Preeti Paryani]

Sure, please feel free to reach out to us if you face any issues in the future.

 

[kumarbobbyldh]

hi can you please guide me how its work now i made a HubSpot: Search Deal and its stop working emails on date change but how its work on triggered Deal Updated i need only when date and time change can you tell me how condition work

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hi @kumarbobbyldh,

We checked the workflow you created using the Deal Updated event. It seems that HubSpot is not sending details about which specific field was updated in the deal.

Could you please confirm whether the Last Modified Date only indicates that the deal was updated, or if it also shows which field was changed? If it does not provide that information, then the Deal Updated trigger alone cannot identify whether the date/time field was changed.

In that case, you may need to modify your existing workflow that is triggered on Deal Created. After the Delay step, add a HubSpot: Search Deal action and then a Filter/Router:

• If the current deal date matches the date received from the trigger, continue with the reminder.
• If the date has changed, you can calculate the difference and apply a new delay based on the updated date, then send the reminder accordingly.

Please note that handling such scenarios with delayed workflows can be a bit tricky, and there are limited ways to manage them in scheduled workflows. However, the above approach should help you handle most cases.

Let us know if you need further help setting this up.

 

[kumarbobbyldh]

Pabbly

connect.pabbly.com

check this workflow you will see recent update deals

 

[kumarbobbyldh]

yes i also think Deal Updated workflow will not work on it i think i need to work on same workflow can you confirm it yes i also add a Filter/Router to old workflow also check its correct can also guide me how i can add date has changed, you can calculate the difference and apply a new delay based on the updated date, then send the reminder accordingly.


https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY0MDYzMzA0MzA1MjZmNTUzMDUxMzMi_pc old workflow

Pabbly

connect.pabbly.com

new workflow

 

[ArshilAhmad]

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZmMDYzNzA0MzM1MjY4NTUzMDUxMzYi_pc

The HubSpot: Deal Updated action step doesn’t specify which field has been updated. It will trigger on any update made to the deal. Since we cannot determine whether the workflow was triggered due to a change in time or any other change, this workflow will not work.


https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY0MDYzMzA0MzA1MjZmNTUzMDUxMzMi_pc

The HubSpot: New Deal Added workflow will trigger only once—when a new deal is created. Once it enters one of your routes based on the initial data, the other routes will not execute, even if you use the “Search Deal” step, calculate the time based on it, and then add a delay.


The use case you described does not appear to be possible for updated time using either of these workflows.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support