Error when customers use checkout page for 1-year subscription plan

[John Rutherford]

Hello,

For our needs, we're trying to set up a Plan that expires 1 year after activation. Currently, that seems to be setting up a recurring plan with Billing Cycles set to '1'.

The problem is that there is an error on the checkout page when trying to use a plan configured this way. After clicking the 'Checkout Now' button, the following error comes up: Invalid request. See details. (cycles can't be null or 0 for a regular payment definition in a FIXED plan.)

Is there a way to set up a plan that expires after 1 year that doesn't cause this error when using the checkout page?

Thank you,
- John

 

[MukeshR]

Hello John,
Greetings !!


We kindly request that you share the link to the checkout page that is not functioning so that we can investigate it on our end and provide you with an appropriate solution.

Thanks & Regards,
Mukesh
Pabbly Team

 

[John Rutherford]

Hello,

A sample checkout page is at: https://payments.pabbly.com/subscribe/644188595b0025433cb3b2ee/odyssey-portal-access-subscription

Here is what anyone who tries to use the checkout page receives:

Thank you for your time in looking at this for us!

- John Rutherford

 

[Pabblymember14]

Hello John,

We have fixed the issue, can you please check it from your end.

Moreover, we have done testing in your Pabbly account and you'll see the same test data in your account, please ignore that test transactions and if you want, you can delete the test transactions whenever you want.